Summary
Overview
Work History
Education
Skills
References
Work Availability
Timeline
Hi, I’m

Stephine Hall

Customer Service
Wildwood,GA
The price of anything is the amount of life you exchange for it.
Henry David Thoreau
Stephine Hall

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for guests. Skilled in anticipating guest needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

18

Years of Customer-Facing Service

Work History

Neighbor of Winedown

Server/Bartender/Barista
03.2022 - 02.2023

Job overview

  • Answered customers' questions, recommended items, and recorded order information.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.

Winedown Bistro

Server/ Bartender
08.2020 - 02.2023

Job overview

  • Job Duties Greeting, seating, answering phones, using POS for orders, ensuring proper ingredients and measurements in beverages, organizing, using operating systems for seating and reservations

The Read House Hotel

Banquet Server
05.2019 - 08.2020

Job overview

  • Replenished condiments and other supplies at tables and service bars.
  • Maintained event cleanliness during service by promptly clearing dishes after each course.
  • Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
  • Answered guest questions about event plans and food service choices.
  • Maintained flexible work schedule to meet event needs.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Worked with banquet manager to coordinate event set up and schedule.
  • Refilled beverage glasses, cleared and reset tables, and stocked service areas.
  • Assessed meal preparation to check creation of special orders and cooking procedures.
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Adhered to all health and safety regulations while serving food and beverages.
  • Set up banquet tables and chairs based on event requirements.
  • Arranged food, utensils and condiments on trays to serve meals with necessary items.

Chattanooga Convention Center
Chattanooga, TN

Banquet Server\Banquet Bartender
08.2018 - 05.2019

Job overview

  • Arranged linens and table settings according to seating plan and event theme.
  • Answered guest questions about event plans and food service choices.
  • Maintained flexible work schedule to meet event needs.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Worked with banquet manager to coordinate event set up and schedule.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Arranged food, utensils and condiments on trays to serve meals with necessary items.

Logan's Roadhouse
Chattanooga, TN

Server
11.2018 - 04.2019

Job overview

  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Processed orders and sent to kitchen employees for preparation.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Increased sales significantly by upselling higher-end products to customers.

Education

Richard Arnold Adult Education Ctr
Savannah, GA

GED
06.2007

Skills

  • Quality Control
  • Cash Handling
  • Bill Computation
  • Sales Expertise
  • Special Dietary Requirements
  • Stocking and Replenishing
  • Food Preparation and Safety
  • Food Sales and Promotion
  • Menu Memorization
  • Food and Beverage Pairings
  • Wine Service
  • Performance Improvement
  • Age Verification
  • Hospitality Service Expertise
  • Front of House Display Creation
  • Server Training
  • Pos Operation
  • Banquet Coordination
  • Courteous Phone Demeanor
  • Cool Under Pressure
  • Beverage Preparation
  • Patron Experiences
  • Taking Reservations
  • Bus Tables
  • Guest Satisfaction
  • Warm and Friendly
  • Cocktail Knowledge
  • Order Accuracy and Delivery
  • Guest Inquiries
  • Anticipating Guest Needs
  • Cash Register Operations
  • Customer Service and Rapport

References

  • Alexa Hankinson
  • Country Inns & Suites
  • Friend/ Ex co-worker
  • AHankinson@wtoc.com
  • 18 year Relationship
  • (912) 665-8697
  • Georgia Garner
  • Winedown Bistro & Neighbor of Winedown
  • Owner/Manager
  • Boss/Co-worker
  • Georgia@winedownbar.com
  • Known 2 years 6 months
  • (423) 774-4994
  • Joshua Stiles
  • Raise Your Glass/ The Read House
  • Owner/ Manager
  • Boss/ Co-worker
  • Known 5 years 6 months
  • (423) 805-0965
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Server/Bartender/Barista

Neighbor of Winedown
03.2022 - 02.2023

Server/ Bartender

Winedown Bistro
08.2020 - 02.2023

Banquet Server

The Read House Hotel
05.2019 - 08.2020

Server

Logan's Roadhouse
11.2018 - 04.2019

Banquet Server\Banquet Bartender

Chattanooga Convention Center
08.2018 - 05.2019

Richard Arnold Adult Education Ctr

GED
Stephine HallCustomer Service