Steph Lipka

• Streamlined customer support processes between CS, Customer Support, and Operations to quickly resolve customer tickets and ensure customer satisfaction
• Developed processes, structure, and incentives to ensure alignment between Marketing, Sales, & Customer Success
• Played instrumental role in customer satisfaction by working with operational teams for proper resolution of service issues
• Project managed product enhancements with web development team based on customer feedback/requirements
• Direct report to the President

Experiential Marketing Agency

Customers: Canteen, TradeCraft, FLIK, Restaurant Associates, The Compass Group, Wolfgang Puck, OATLY

Retail analytics SaaS specializing in heat-mapping, people-counting, and que management.

Customers: Gucci, Miu Miu, Brown Jordan International, Fred Segal, Bloomingdales, The Reformation, Nordstrom, Saks Off Fifth

Enterprise DLP SaaS protecting end-user data on a single, secure platform.

• Effectively managed 5 West Coast territories and fostered collaborative relationships with 10 AR's & AE's
• Curated content, strategy, emerging partnerships, and resources to support the sales team's success
• Produced monthly C-Level and ITDM events as a brand ambassador for Code42

Soothe connects you with top on-demand massage, skincare, hair, and beauty service professionals via the app store.

• Assisted B2B/B2C customers navigating the Soothe App
• Collaborated with Customer Support, Operations, and Product Development teams to eradicate technical issues
• Resolved customer issues/concerns with MT's
• Communicated specific customer requirements with MT's to ensure positive customer experiences
• Documented re-occurring technical/customer experience issues and created solutions to present to Operations and Product Development on a monthly basis

Global leader providing e-learning, training, and consulting to Aerospace and Automotive companies in the pursuit of attaining QMS excellence.

• Customers: General Motors, Ford, Fiat Chrysler, Alcoa, Toyota, GE, NASA JPL
• Exceeded Customer Growth goals by 20% over 5 years
• Consistently exceeded yearly growth quotas by 5-10% through customized drip nurture campaigns specific to each customer to expand product adoption
• Created Success Plans/Metrics specific to each customer account (30)
• Master Relationship Builder: Established 5 Reference Accounts to assist ACQ in closing net new business
• Produced case studies for each account, which assisted Marketing in creating hyper-focused content specific to industry pain-points. Resulting a 10% uptick in inbound leads for 2014/2015
• Documented and communicated customer feedback/requirements to product development team to ensure successful enhancements