Stephanie Mafinejad
LINDEN,NJ
Summary
Creative Senior Program Manager with exceptional background in [Type] industry. Proven success building and motivating program teams to meet project goals. Demonstrated leadership in systems implementation, program execution and process improvement engagements. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Senior Program Manager
Chubb
12.2019 - Current
- Collaborated with development teams, internal customers, and product line management to verify delivery of desired quality requirements to distributors.
- Performed program research and analyzed data collection to develop cost estimates and budgets.
- Engaged with customers, partners and constituent groups to create positive, trusting and professional relationships.
- Tracked and reported program results to customers and stakeholders to facilitate change management activities.
- Mentored and led new employees to enhance [Type] program production.
- Devised tools and benchmarks to improve team performance and monitor production.
- Conducted audit inspections and independent checks to verify parts and materials.
- Mentored and supported [Number] [Type] department employees to create strong workplace culture.
- Networked in local community to identify business opportunities.
- Trained [Type] teams in [Area of expertise] to accomplish set goals and benchmarks.
- Established team priorities, maintained schedules and monitored performance.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed detailed plans based on broad guidance and direction.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Launched quality assurance practices for each phase of development
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Chief of Staff
BNY Mellon
06.2017 - 11.2019
- Attended meetings to make informed business decisions, provide administrative support and evaluate progress toward goals and objectives.
- Supervised staff and participated in hiring, training and performance evaluations to establish and enforce policies and procedures for business functions.
- Managed business operations while overseeing contractors and consultants to verify on-time completion of key deliverables.
- Encouraged coordination and cooperation among departments and continuous review of interdepartmental processes to support quality control and improvement.
Executive Assistant to the CIO
BNY Mellon
03.2007 - 05.2017
- Devised and wrote corporate technology procedures, modifying security policies for each worker level.
- Researched new technologies and chose best options for company priorities and cost-effectiveness.
- Searched for and approved purchases of new equipment.
- Trained staff members on computer use and updated systems.
Education
MBA - International Business And Marketing
Saint Peter's University
Jersey City, NJ05.2016
Bachelor of Arts - Early Childhood Education And History
New Jersey City University
Jersey City, NJ05.2010
Skills
- Change Management
- Project Leadership
- Implementation Planning
- Strategic Goal Development
- Strategic Planning
- Problem-Solving Skills
- Project Coordination
Timeline
Senior Program Manager
Chubb
12.2019 - Current
Chief of Staff
BNY Mellon
06.2017 - 11.2019
Executive Assistant to the CIO
BNY Mellon
03.2007 - 05.2017
MBA - International Business And Marketing
Saint Peter's University
Bachelor of Arts - Early Childhood Education And History
New Jersey City University
Similar Profiles
Ted KurtiTed Kurti
Actuarial Analyst at ChubbActuarial Analyst at Chubb
Courtney JohnsonCourtney Johnson
Casualty Claims Director at ChubbCasualty Claims Director at Chubb
Ravi SenjaliaRavi Senjalia
Customer Success and Service Delivery Manager at ChubbCustomer Success and Service Delivery Manager at Chubb
Natalia LakeNatalia Lake
Commercial Underwriter at ChubbCommercial Underwriter at Chubb
Brichny ChelotBrichny Chelot
Security Officer at Securitas Security Services USASecurity Officer at Securitas Security Services USA