STEPHNEY SMITH
Zebulon,North Carolina
Summary
Adept at conflict resolution and special education support, I leveraged these skills at Wake County Public Schools to enhance student success and engagement. My proactive approach in IEP adherence and collaboration with teachers led to significant improvements in lesson development and social-emotional learning outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Instructional Assistant - Special Education
Wake County Public Schools
Rolesville, NC
02.2024 - Current
- Evaluated individual student needs and assessed academic and social situations to address challenges and goals.
- Monitored students in class, hallways, and cafeteria to enforce school rules.
- Participated in IEP meetings, parent conferences, and other meetings as needed.
- Complied with instructor-developed IEPs and made informed recommendations for adjustments.
- Implemented behavior management strategies designed by the teacher or behavioral specialist.
- Developed positive relationships with students, parents, colleagues, administrators, and community partners.
- Worked one-on-one with special needs students to help navigate through school challenges.
Ambassador Resource Assistant
IQVIA
Durham, North Carolina
04.2022 - 04.2024
- Maintained professionalism and efficiency while working closely with leadership.
- Built customer confidence by actively listening to concerns and giving appropriate feedback.
- Represented the Ambassador in a professional manner at all times.
- Ensured compliance with organizational policies, procedures, and protocols related to patient support services.
- Conducted intake interviews with new patients, gathering relevant medical information.
Clinical Services Specialist
Duke University
Holly Springs, North Carolina
11.2018 - 04.2022
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Identified patients using proper procedures prior to specimen collection.
- Provided assistance to clinical staff during patient visits.
- Treated blood-related chronic disorders by performing therapeutic phlebotomy.
- Maintained accurate records of collected specimens and test results.
- Assisted in the training and mentoring of new phlebotomy staff.
- Conducted various blood tests and updated results into paper and electronic charts.
Phlebotomy Specialist
WakeMed Raleigh Campus
Raleigh, North Carolina
10.2015 - 11.2018
- Assisted and instructed other laboratory technicians.
- Collected samples from various sources for analysis in accordance with established guidelines.
- Prepared samples and reagents for testing according to established protocols, ensuring compliance with safety and quality standards.
- Handled administrative tasks for laboratory staff and overall operations.
- Gathered biological samples for laboratory tests.
- Used heel and finger stick methods to obtain blood from capillaries.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
Research Assistant
Quality Staffing Services
Cary, North Carolina
04.2016 - 09.2018
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with sponsors and investigators to carry out efficient and fully compliant research trials.
- Provided guidance on Good Clinical Practice regulations and other applicable regulatory standards.
- Communicated effectively with investigators, study staff, sponsors, vendors, IRB personnel, and other stakeholders throughout the life cycle of the trial.
Education
No Degree - Medical Assisting
Barclay Career School
Washington, DC06.1992
Clinical Research Professional -
Wake Technical Community College
Raleigh, NCSkills
- Conflict resolution
- Special education support
- Teacher support and collaboration
- IEP adherence
- Lesson development
- Social-emotional learning
- Adverse event reporting
- Document management
Certification
- CPR & AED Certification
- Good Clinical Practice (GCP) - CITI Program
- CPI Blue Card- Nonviolent Crisis Intervention 3rd Edition Training
- Registered Medical Assistant
- Registered Phlebotomist
Timeline
Instructional Assistant - Special Education
Wake County Public Schools
02.2024 - Current
Ambassador Resource Assistant
IQVIA
04.2022 - 04.2024
Clinical Services Specialist
Duke University
11.2018 - 04.2022
Research Assistant
Quality Staffing Services
04.2016 - 09.2018
Phlebotomy Specialist
WakeMed Raleigh Campus
10.2015 - 11.2018
No Degree - Medical Assisting
Barclay Career School
Clinical Research Professional -
Wake Technical Community College
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