Stephny "Abby" Cates

• Performing preliminary vision tests including visual acuity, tonometry, visual field testing, color vision testing, and refraction assessments.
• Administers eye drops and medications under the supervision of a licensed provider.
• Operates and maintains ophthalmic equipment, ensuring proper calibration and functionality.
• Ensures compliance with infection control, HIPAA, and other regulatory requirements.
• Manages patient flow and appointment scheduling to optimize clinic efficiency.
• Surgery scheduling
• Collecting patient history, chief complaints, and any previous eye conditions or treatments to help ophthalmologists determine diagnoses and treatment plans.
• Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
• Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation to measure patients' peripheral vision to determine any visual field loss..
• Measured intraocular pressure using Goldman and Tonopen tonometry process.

• Medical billing and coding
• Keying claims and data entry
• Athena Dashboard
• Insurance verification
• Insurance authorizations
• Depositing
• Claim follow-up and claim denials
• Collections

• ER registration, Outpatient registration, Surgery registration, Admissions clerk
• Processed insurance approval forms for scheduled procedures and office visits.
• Used electronic systems to enter provider orders and retrieve test results.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Obtained payments from patients and scanned identification and insurance cards.
• Managed office logistics by scheduling appointments, maintaining files and collecting payments.
• Maintained responsibility for admissions and patients under care.
• Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.

• Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
• Introduced children to educational games and activities to boost learning.
• Enforced rules and managed behavior through developmentally appropriate discipline.
• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Applied positive behavior management techniques to enhance social interactions and emotional development.
• Encouraged children to develop healthy social and emotional skills.
• Utilized positive reinforcement techniques to encourage good behavior.
• Worked with children to develop good cognitive, physical and language skills.
• Assisted in potty training and other daily hygiene activities to support child development.
• Logged information regarding naps, feedings, and any medications administered.
• Helped children develop motor skills in preparation for preschool and kindergarten.
• Implemented age-appropriate curricula to meet needs of young learners.

6 month summer internship

• Processed customer transactions promptly, minimizing wait times.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Logged cashier's checks and other transactions to maintain accurate account records.
• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Provided customer records, account statements and copies of checks.
• Reconciled cash drawer and resolved discrepancies.
• Turned in excess cash to maintain drawer security.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.