Stephon Baker
Belleville, Il,United States
Summary
Effective at using sneaker systems, trailers and other methods to recover assets quickly and safely. Knowledgeable about basic repair and maintenance, as well as Authorization Letters database searches, condition reporting and documentation requirements.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
36
36
years of professional experience
Work History
Vehicle Recovery
I Spy 4 U/ MO’s Towing & Recovery
03.1987 - Current
- Performed skip tracing on all past due accounts to locate responsible individuals.
- Maintained equipment and facilities in optimal condition to support optimal launch and recovery operations.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Trained new team members on scripts, company services and collection strategies.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Customer Service Associate/ Pro Desk
The Home Depot
10.2014 - 01.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Executes excellent sales floor merchandising and selling.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Resolved concerns with products or services to help with retention and drive sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Boosted sales revenue by skillfully promoting diverse service options.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Provided information regarding charge accounts and loyalty programs.
Sales Associate
Macys Department Store
08.2010 - 12.2013
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Achieved perfect attendance and on-time record.
- Processed product returns and assisted customers with other selections.
- Maintained records related to sales, returns and inventory availability.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Prepared large cash deposits with zero discrepancies.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
Education
Associate of Arts - Law Enforcement
Barclay College
St Ann, Mo05.1986
Skills
- Monitoring Recovery
- Asset Location
- Recovery Support
- Individual Recovery Plans
- Asset Recovery
- Documentation Abilities
- Performance Strategies
- Towing Vehicles
- Persuasion Techniques
- Customer Accounts Management
- Balance Sheets
Timeline
Customer Service Associate/ Pro Desk
The Home Depot
10.2014 - 01.2018
Sales Associate
Macys Department Store
08.2010 - 12.2013
Vehicle Recovery
I Spy 4 U/ MO’s Towing & Recovery
03.1987 - Current
Associate of Arts - Law Enforcement
Barclay College