Stephon Bivens
Gastonia,NC
Summary
Skilled Flat Rate Technician with comprehensive experience in diagnosing and repairing vehicles according to flat rate pricing structures. Strengths include aptitude for problem solving, proficiency in using repair tools, and broad knowledge of vehicle systems. Demonstrated impact in previous roles by maximizing efficiency, decreasing downtime, and ensuring customer satisfaction through high-quality workmanship.
Overview
10
10
years of professional experience
2004
2004
years of post-secondary education
Work History
Flat Rate Technician/Quick Lube Technician
Courage kia
Gastonia, NC
11.2024 - Current
- Performed routine maintenance services on various Kia models.
- Utilized diagnostic tools to assess vehicle performance and identify malfunctions.
- Diagnosed vehicle issues and recommended appropriate repair solutions.
- Collaborated with service advisors to communicate repair needs effectively.
- Maintained a clean and organized workspace in compliance with safety standards.
- Followed manufacturer guidelines for repairs and maintenance procedures consistently.
- Identified worn or defective parts through visual inspection and mechanical testing methods.
- Performed diagnostic and repair services on customer vehicles in accordance with factory and industry standards.
- Kept up-to-date on manufacturer recalls affecting customer vehicles while providing appropriate solutions accordingly.
- Repaired or replaced parts according to specifications using hand tools, power tools, and other specialized automotive equipment.
- Inspected vehicles to determine the need for additional safety-related maintenance work.
- Evaluated vehicle performance by conducting test drives, analyzing results, and making necessary repairs or adjustments.
- Diagnosed complex problems using technical resources such as service manuals, wiring diagrams, and diagnostic equipment.
- Maintained records of maintenance services performed on customer vehicles.
- Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Evaluated, repaired and aligned vehicle suspensions.
- Maintained certifications and completed training on systems and components.
- Repaired engines and transmissions, providing labor and parts cost breakdowns for work performed.
Flat Rate Technician
Gastonia Chevrolet Buick GMC
Gastonia, NC
08.2023 - 11.2024
- Diagnosed vehicle issues using advanced diagnostic equipment and software.
- Performed repairs and maintenance on various vehicle makes and models efficiently.
Warehouse Worker
American & Efird
Mount Holly, North Carolina
11.2022 - 08.2023
- Operated forklifts to transport materials within the warehouse efficiently.
- Organized inventory to ensure easy access and accurate tracking of products.
- Loaded and unloaded shipments, verifying contents against packing lists.
Quick Lube Technician
Wal-Mart Supercenter
Belmont, North Carolina
02.2022 - 11.2022
- Conducted routine oil changes and fluid checks on various vehicle makes.
- Operated diagnostic equipment to identify mechanical issues efficiently.
- Maintained cleanliness and organization of the service area at Wal-Mart.
Flat Rate Technician
Keith Hawthorne Ford
Belmont, North Carolina
03.2021 - 02.2022
- Diagnosed vehicle issues using advanced diagnostic equipment and software.
- Performed repairs and maintenance on various vehicle makes and models efficiently.
- Collaborated with service advisors to ensure accurate service recommendations.
Flat Rate Technician
Keith Hawthorne Hyundai Of Gastonia
Gastonia, North Carolina
01.2020 - 03.2021
- Diagnosed vehicle issues using advanced diagnostic equipment and software.
- Performed repairs and maintenance on various vehicle makes and models efficiently.
- Collaborated with service advisors to ensure accurate service recommendations.
Flat Rate Technician
Victory Chevrolet
Charlotte, North Carolina
06.2017 - 12.2019
- Diagnosed vehicle issues using advanced diagnostic equipment and software.
- Performed repairs and maintenance on various vehicle makes and models efficiently.
- Collaborated with service advisors to ensure accurate service recommendations.
- Maintained a clean and organized workspace to uphold safety standards.
- Utilized manufacturer guidelines to complete repairs in compliance with specifications.
- Communicated effectively with customers about repair processes and timelines.
- Repaired or replaced parts according to specifications using hand tools, power tools, and other specialized automotive equipment.
- Diagnosed complex problems using technical resources such as service manuals, wiring diagrams, and diagnostic equipment.
- Identified worn or defective parts through visual inspection and mechanical testing methods.
- Kept up-to-date on manufacturer recalls affecting customer vehicles while providing appropriate solutions accordingly.
- Performed diagnostic and repair services on customer vehicles in accordance with factory and industry standards.
- Followed established protocols for handling hazardous materials safely during repair processes.
Quick Lube Technician
Wal-Mart Supercenter
Gastonia, North Carolina
03.2016 - 06.2017
- Performed oil changes and fluid checks for various vehicle makes and models.
- Operated hand tools and equipment for routine maintenance tasks.
- Assisted in diagnosing vehicle issues through visual inspections and testing.
- Maintained cleanliness of work area and tools to ensure safety standards.
- Collaborated with team members to complete service tasks efficiently.
- Followed safety protocols and procedures during all maintenance activities.
- Documented service performed on vehicles for customer records and tracking.
- Changed oil, transmission fluid and filters in vehicles.
- Replaced cabin, fuel, air and oil filters and tested vehicle horn and lights.
- Checked tire pressure and performed tire repairs, installations and maintenance tasks.
- Reviewed completed work and road-tested vehicles.
Education
Cordova High School
Memphis, TNSkills
- Diagnostic proficiency
- Engine repair
- Brake inspection
- Vehicle performance assessment
- Fluid management
- Customer communication
- Safety compliance
- Equipment maintenance
- Problem solving
- Attention to detail
- Team collaboration
- Time management
- Technical documentation
- Warranty procedures
- Battery services
- Diagnostic
- Strong work ethic
- Automotive testing
- Steering systems
- Heavy lifting
- Hospitality and accommodation
- Engine rebuilds
- Safety protocols and procedures
- Courtesy inspection
- Hand and power tools
- Air conditioning repair
- Customer service
- Valid Driver's license
- Inspecting vehicles
- Brake systems understanding
- Quality assurance inspections
- Replacing filters
- Troubleshooting and Diagnostics
- Parts replacement
- Test analyzing
- Vehicle inspection
- Brake system repair
- Road testing
- Software updates
- Fluid exchanges
- Exhaust systems
- Diagnostic assessment
- Detecting refrigerant leaks
- Repair quotes
- Brake systems knowledge
- Physical stamina
- Diagnosis and repairs
- Bay maintenance
Timeline
Flat Rate Technician/Quick Lube Technician
Courage kia
11.2024 - Current
Flat Rate Technician
Gastonia Chevrolet Buick GMC
08.2023 - 11.2024
Warehouse Worker
American & Efird
11.2022 - 08.2023
Quick Lube Technician
Wal-Mart Supercenter
02.2022 - 11.2022
Flat Rate Technician
Keith Hawthorne Ford
03.2021 - 02.2022
Flat Rate Technician
Keith Hawthorne Hyundai Of Gastonia
01.2020 - 03.2021
Flat Rate Technician
Victory Chevrolet
06.2017 - 12.2019
Quick Lube Technician
Wal-Mart Supercenter
03.2016 - 06.2017
Cordova High School