Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephon Crawford

Dallas,TX

Summary

Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Overview

6
6
years of professional experience

Work History

Substitute Teacher

Educators NowLLC
Atlanta, GA
11.2024 - Current
  • Created an environment conducive to learning while managing challenging behaviors.
  • Provided feedback on assignments or projects given by the regular teacher.
  • Managed classroom environments to ensure a safe and productive learning experience.
  • Ensured that each student had access to appropriate materials and resources.

Operations Manager, Customer Experience

Amazon
Atlanta, GA
11.2023 - 12.2024
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Created a positive work environment that fosters team collaboration and a customer-centric culture.
  • Participated in strategic planning sessions focused on improving overall business operations through enhancing the customer journey.
  • Provided guidance on resolving complex technical issues escalated from frontline staff members.
  • Established key performance indicators for tracking progress toward meeting organizational goals related to customer experience.

General Warehouse Associate

UPS
Atlanta, GA
07.2021 - 11.2023
  • Packed, sealed or affixed postage to prepare materials for shipping.
  • Organized warehouse areas by moving materials into designated locations using hand trucks or pallet jacks.
  • Compared shipping routes or methods to determine least environmental impact.
  • Used vendor knowledge to determine shipping procedures, routes and rates.
  • Loaded outbound shipments onto delivery trucks, ensuring that packages were properly secured before transportation.
  • Labeled containers, container tags, or products using marking tools such as labels or ink stamps.
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.

Entrepreneur

SavoryStephLLC
Atlanta, GA
03.2020 - Current
  • Identifies, researches, processes, resolves, and responds to customer inquiries and correspondence via telephone, written communication, and/or in person. Answers diverse and high volume of business related customer calls and correspondence on a daily basis. Meets quality, quantity, and timeliness standards to achieve individual performance goals as defined within my clients expectations. Provides stellar support to our customer base using a variety of platforms, including phone, e-mail, and Skype calls. Acquired and expanded knowledge of product offerings, support policies and methods of support delivery. Asked probing questions to identify the underlying clients.
  • Implemented robust financial controls and reporting systems to monitor business performance.
  • Formed and sustained strategic relationships with clients.
  • Researched emerging technologies that could enhance existing products.
  • Expanded business operations to new markets, achieving a broader customer base.

Leasing Agent

The Reserve at Green spring Apartments
Augusta, GA
01.2019 - 05.2021
  • Scheduled and conducted contractor appointments and tours of the property for new residents. Managed the waiting queue for service requests and responded to emails. Collected and addressed payments, financial responsibility, and account concerns for residents.
  • Used conflict resolution skills to quickly resolve issues among residents.
  • Maintained accurate records of all tenant leases, payments, and occupancy status.
  • Detailed application requirements and answered questions from prospective tenants.

Education

High School Diploma -

Burke County High School
Waynesboro, GA
05-2017

Skills

  • Inventory management
  • Order fulfillment
  • Customer service
  • Team collaboration
  • Quality control
  • Material handling
  • Market research
  • Strategic planning
  • Customer relationship management
  • Team building
  • Conflict resolution
  • Technical support
  • Supply chain management
  • Property management
  • Tenant relations
  • Lease negotiation
  • Property tours
  • Business strategy
  • Financial reporting
  • Entrepreneurial personality
  • Customer relations

Timeline

Substitute Teacher

Educators NowLLC
11.2024 - Current

Operations Manager, Customer Experience

Amazon
11.2023 - 12.2024

General Warehouse Associate

UPS
07.2021 - 11.2023

Entrepreneur

SavoryStephLLC
03.2020 - Current

Leasing Agent

The Reserve at Green spring Apartments
01.2019 - 05.2021

High School Diploma -

Burke County High School
Stephon Crawford