Stephon Green
Temple,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Highly organized, great with time management and multitasking. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Order Selector/Forklift Operator
Performance Food Group Co
09.2022 - Current
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Checked inventory and selected products from specific locations based upon availability.
Cap 2 Associate
Walmart
03.2022 - 09.2022
- Have meetings about what a plan is for that day when everyone first arrives. Then proceed to unload a general items truck.
- Maintained merchandise presentation by removing damaged goods, stocking and rotating merchandise and signing and pricing merchandise.
- Usually followed by the crew taking items to sales floor in pallets or on top-stock carts to see what items can go to the sales floor.
- Moved excess materials to proper storage location.
- Maintained clean, safe work environment by managing trash, sweeping and performing other cleaning processes.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors
- Increased the customer service percentage by 6%
Customer Service Representative
OptumRx
05.2021 - 03.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Successfully satified over 1,200 customers with my customer service and directing to departments more suitable for that the customer is seeking.
Online Pickup Associate
Academy Sports + Outdoors
09.2020 - 05.2021
- Retrieve customers' purchased orders and stage them in designated area with tags to make sure the customer is satisfied with items from order if substitutes need to be made,
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained clean sales floor and straightened and faced merchandise.
Team Member
McDonald's
12.2018 - 09.2020
- Greet customers, recommending food items, collecting payments, promoting special deals, operating various tools and equipment to prepare food, maintaining cleanliness, and ensuring quality control.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
Education
High school diploma or GED -
Port Allen High School
Port Allen, LA05.2020
Skills
- Computer Literacy
- Communication skills
- Microsoft Excel
- Microsoft Word
- Computer Skills
- Heavy Lifting
- Warehouse Experience
- Shipping & Receiving
- Order Picking
- Customer service
- Maintenance
- Forklift Operator
Licenses
Licensed Independent Claims Adjuster
Timeline
Order Selector/Forklift Operator
Performance Food Group Co
09.2022 - Current
Cap 2 Associate
Walmart
03.2022 - 09.2022
Customer Service Representative
OptumRx
05.2021 - 03.2022
Online Pickup Associate
Academy Sports + Outdoors
09.2020 - 05.2021
Team Member
McDonald's
12.2018 - 09.2020
High school diploma or GED -
Port Allen High School
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