Stephon Henry
Chicago,IL
Summary
Dynamic professional with extensive experience at the Department of Veterans Affairs, specializing in team management and safety compliance. Demonstrated success in employee training and quality assurance, leading to improved service standards and operational efficiency. Strong expertise in sanitation protocols and effective communication, ensuring a clean and safe environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Environmental Services Housekeeper
Department of Veterans Affairs
Chicago, IL
12.2020 - Current
- Provided training to new housekeeping personnel on proper cleaning techniques and use of equipment.
- Assisted with payroll processing by recording absences or overtime hours worked.
- Enforced policies related to security, health and safety regulations compliance.
- Inspected rooms and common areas, including stairways and lounges, for cleanliness.
- Assigned tasks to housekeeping staff and monitored their performance.
- Responded promptly to customer complaints concerning cleanliness of patient rooms or public areas.
- Conducted regular rounds throughout the building to identify any unsafe conditions or hazards requiring corrective action.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
Retail Sales Associate
City Sports Chicago
Chicago, IL
11.2019 - 12.2021
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Kept informed about new products arriving at the store on a regular basis.
- Provided product information and answered customer questions.
- Assisted customers with finding the right product for their needs.
- Organized displays to attract customers and promote sales.
- Tracked inventory levels throughout the day and restocked items as needed.
- Demonstrated knowledge of store products and services.
- Offered suggestions for additional items that may be of interest to customers.
- Assisted in training new employees on proper use of equipment and safety protocols.
Customer Service Manager
WAWG LLC
Milwaukee, WI
02.2016 - 08.2019
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Education
High School Diploma -
St. Francis De Sales High School
Chicago, IL05-2009
Skills
- Team management
- Employee training
- Safety compliance
- Quality assurance
- Equipment maintenance
- Customer service
- Time management
- Communication skills
- Attention to detail
- Problem solving
- Sanitation protocols
- Chemical handling
- Infection control expertise
- Health and safety compliance
- Hazardous waste management
- Sanitation standards
Certification
- AHE Certified Health Care Environmental Services Technician (CHEST)
Timeline
Lead Environmental Services Housekeeper
Department of Veterans Affairs
12.2020 - Current
Retail Sales Associate
City Sports Chicago
11.2019 - 12.2021
Customer Service Manager
WAWG LLC
02.2016 - 08.2019
High School Diploma -
St. Francis De Sales High School
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