Stephon Moore
Smyrna,GA
Summary
Highly motivated, efficient Underwriting Service Assistant familiar with ordering supporting reports, completing documents, and preparing marketing materials.
Also a collaborative leader with an analytical approach while also dedicated to partnering with coworkers to promote engaged, empowering work culture. Proficient in market trends and regulatory requirements of industry operations.
Overview
12
12
years of professional experience
Work History
Underwriting Service Assistant
State Farm
10.2023 - Current
- Played a pivotal role in the reduction of processing errors by implementing rigorous quality control measures throughout all stages of the underwriting process.
- Developed expertise in niche insurance products, supporting colleagues with specialized risk evaluations as needed.
- Maintained an up-to-date understanding of market trends, providing valuable insights for improving underwriting strategies.
- Built strong relationships with clients, brokers, and other stakeholders through effective communication and prompt issue resolution.
- Accomplished multiple tasks within established timeframes.
- Identified areas in need of improvement and implemented solutions.
- Collected data on program efficacy through data analysis and implemented solutions for improvement.
- Promoted a positive classroom culture rooted in mutual respect, open communication, and active participation from all students.
Store Associate
Home Depot
10.2021 - 10.2023
- Develop and provide excellent customer service to internal and external customers
- Manage cargo from incoming trucks by removing from truck by hand or by using manual equipment such as hand truck or pallet jack
- Stocked merchandise pulled from backroom to keep shelves in stock with proper inventory.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Verify and note the count and condition of cargo received, knowing when to either refuse or accept with notation
- Sort cargo received by account or intended location and store in proper location
- Accurately label freight to destination
- Monitor various warehouse maintenance tasks, including sweeping floors, storing equipment, etc.
- Managed organization and product flow through stockroom areas, designating areas for various inventory types to optimize ease and economy of transportation.
- Stocked, replenished and organized inventory to keep store merchandise fresh.
- Transported pallets of inventory items using forklift, observing safety rules in operating heavy equipment.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
Asset Protection Associate
Best Buy
06.2019 - 09.2020
- Support total store sales and increase profitability by ensuring product is in stock and available to our guests
- Resolve theft by using good judgement and conducting high-quality apprehensions while strictly adhering to policy and procedures and AP leadership guidance
- Identify theft trends by leveraging technology, reporting and surveillance tactics
- Drive a theft prevention culture by implementing action plans of AP leadership to reduce shortage by improving processes and merchandise protection standards
- Identify, escalate and support internal theft investigations at the direction of AP leadership
- Understand and appropriately use video systems to monitor theft activity and support internal cases
- Respond to security incidents and submit appropriate documentation for all incidents following AP policy and procedures
- Lead a physical security and safety culture for our team members and guests by creating awareness and training safe and secure standards throughout the building
- Model safe behaviors at all times while maintaining a clean store
- Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices
- Controlled reduction of loss inventory by protecting company assets.
- Identified potential shoplifters and alerted management.
- Produced well-written reports detailing shoplifting and attempted theft.
- Maintained safety and security of premises, visitors and employees.
- Reviewed CCTV footage to obtain evidence of theft.
Assistant Store Manager
RaceTrac
07.2015 - 04.2019
- Manage the entire store operation
- Coach and develop store team members
- Execute company policies and procedures related to store operations
- Oversaw aspects of maintenance, inventory and daily activity management.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Coached and developed store associates through formal and informal interactions.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Update prices and post new signage to reflect monthly promotions and sales opportunities
- Provide courteous, frictionless, and elevated experience for guests
- Foster positive and professional relationships with co-workers and guests
- Communicate respectfully and maintain a consistent team-oriented attitude
- Efficiently complete guest transactions at the cash register or self-checkout stations
- Address and mitigate any guest concerns on designated shifts
- Answered customer questions and addressed problems and complaints in person and via phone.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted in curriculum development, resulting in improved student comprehension and higher test scores.
- Demonstrated commitment to fostering a culture of continuous improvement by regularly reflecting on personal instructional practices and seeking feedback from peers and supervisors.
- Offered personalized guidance during office hours or one-on-one consultations, helping learners overcome specific challenges or deepen their understanding of course material.
Kitchen Manager
Chipotle
04.2013 - 06.2015
- Ensuring food quality by cooking and prepping food to order, and following kitchen procedures
- Monitoring food waste and inventory levels, and resolving food quality issues
- Supporting a strong team dynamic between back of house Crew and front of house Crew
- Communicating with Crew members and customers effectively in order to ensure great customer service
- Ensuring the kitchen is properly cleaned and sanitized
- Monitoring kitchen equipment and ensuring it is kept in good repair; making sure malfunctioning equipment is repaired
- Ensuring that the kitchen itself and all Crew members meet the necessary guidelines
- Trained employees on cooking techniques, safety standards and performance strategies.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
- Maximized team performance by training new employees on proper food handling and restaurant protocols.
- Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Sales Representative
Icon Industries
03.2012 - 03.2013
- Emphasize the features of products to highlight how they solve customer problems
- Negotiate prices and terms and prepare sales agreements
- Collaborate with colleagues in many different sectors
- Document sales by creating or updating customer profile records
- Answered product questions with up-to-date knowledge of sales and promotions.
- Contacted new and existing customers to outline benefits of products.
- Created successful strategies to develop and expand customer sales.
- Improved overall customer purchasing experiences to promote steady revenue.
- Listened to customer needs to identify and recommend best products and services.
- Keep clientele informed by notifying them of preferred customer sales and future merchandise of potential interest
- Contributes to team effort by accomplishing related results as needed
Education
Some College (No Degree) - Business
Albany State University
BBA - Marketing (In Progress)
DeVry University
03.2025
Skills
- Staff Management
- Inventory Management
- Problem-Solving
- Time Management
- Database Management
- Advanced Computer Skills
- Customer Service
- Strong Interpersonal and Communication Skills
- Customer Service Management
- Work Planning and Prioritization
- Documentation and Reporting
- Customer Experience
- Upselling and Cross Selling
- Verbal and Written Communication
- Retail Operations
- Stock Rotations
- Department Oversight
- Customer Assistance
- Team Collaboration
- Team Leadership
- Basic Mathematics
- Excellent Written and Verbal Communication
- Risk Management
- Marketing
- Highly Motivated
- Policy analysis
- Data Interpretation
- Industry Awareness
- Document Review
- Strong Problem Solver
- Professional and mature
Timeline
Underwriting Service Assistant
State Farm
10.2023 - Current
Store Associate
Home Depot
10.2021 - 10.2023
Asset Protection Associate
Best Buy
06.2019 - 09.2020
Assistant Store Manager
RaceTrac
07.2015 - 04.2019
Kitchen Manager
Chipotle
04.2013 - 06.2015
Sales Representative
Icon Industries
03.2012 - 03.2013
Some College (No Degree) - Business
Albany State University
BBA - Marketing (In Progress)
DeVry University
Similar Profiles
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency
Bethany GandyBethany Gandy
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm
Celine ZhongCeline Zhong
Customer Service Representative at State FarmCustomer Service Representative at State Farm
Blake EnosBlake Enos
Underwriting Service Assistant at State FarmUnderwriting Service Assistant at State Farm
Kemba K. GantKemba K. Gant
Customer Service Representative at Mr. Rooter/Mr.Electric of RowellCustomer Service Representative at Mr. Rooter/Mr.Electric of Rowell