Stephon Ontario Malloy
Fayetteville, NC ,NC
Overview
11
11
years of professional experience
1
1
Certification
Work History
Quality Assurance Specialist
Mountaire Farms
Lumber Bridge, NC
12.2022 - 04.2024
- Maintained quality assurance and customer needs.
- Managed team performance by training, mentoring, disciplining and motivating employees..
- Managed maintenance activities, supervised staff and inspected equipment.
- Supervised ongoing daily production phases.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Developed standard and emergency operating procedures for receiving, handling, storing, shipping and salvaging products.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Night Shift Lead
Taco Bell
Fayetteville, NC
04.2017 - 05.2018
- Prepared reports and technical documentation of day-to-day production processes.
- Made sure that products were produced on time and are of good quality.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Met production targets and tight deadlines by collaborating closely with team members.
- Managed communication between associates and management, addressing key issues and needs.
- Observed each team member to carry out duties and provided constructive criticism.
- Trained staff members to perform inventory management, customer service and maintenance.
- Communicated factory operational needs, objectives and performance standards with senior management and earned full upper management support.
Quality Assurance Team Lead
Tyson Foods INC
Sandord, NC
01.2021 - 07.2022
- Maintained quality assurance and customer satisfaction objectives.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
- Adhered to established policies and standards to safely complete projects.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Planned, scheduled, and delegated daily work to team of employees.
- Mentored junior technicians in maintenance, repair and reporting duties.
- Coached and motivated Number-person QA team to develop competencies.
- Communicated directly with QA team to resolve user-reported problems and questions.
- Delivered factory-level communications and tactical direction and drove achievement of quality, delivery, productivity and financial performance goals and objectives.
- Managed staff hiring, training and supervision.
Cook Night Shift Backup Lead
Smithfield Chicken And BBQ
Hope Mills, NC
09.2015 - 07.2016
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Prepared operational reports and analysis, monitored trends and made appropriate recommendations for success.
- Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen.
- Determined purchasing specifications and budgetary allotments for all menu items.
- Assisted customers with complaints, questions and concerns.
- Managed communication between associates and management, addressing key issues and needs.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
Human Resources Manager
Universal Home Services
Fayetteville, NC
11.2018 - 10.2020
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Scheduled initial and return appointments for clients, adhering to internal policies while accommodating individual customer needs.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Oversaw training and onboarding process for all newly hired employees.
- Served as corporate liaison for finance, IT and marketing departments.
- Maintained human resources regulatory compliance with local, state and federal laws.
Practice Manager
WQSM HOME HEALTHCARE
Hope Mills, NC
03.2013 - 07.2015
- Organized and provided medication at set times.
- Assisted patients with personal care, social interaction and emotional support.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Provided direct personal care and administrative services to clients.
- Maintained personnel records and updated internal databases to support document management.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Provided supervision and management to team of support personnel.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
Education
General Healthcare Management Technology - General Healthcare Management Technology
Fayetteville Technical Community College
Fayetteville, NC05.2023
High School Diploma -
Robeson Community College
Lumberton, NC05.2010
Skills
- Document Preparation
- Customer Service Specialists Certified
- Health and Safety Regulations
- Financial Services Specialist Certified
- Work Planning and Prioritization
- Team Leadership
- Inventory Oversight
- Business Management Principles
- Administration and Reporting
- MS Office Expert
- Project Management
- Overseeing Technicians
- Supervisor Management
- Verbal and Written Communication
- Prevention Strategies
- Account Management
- Team Management
- Medical Terminology
- Media Preparation
- Safety Inspections
- OSHA Standards
- Hazard and Incident Management
- Audit Documentation
- Inspect Workplaces
- Spanish Speaking
- HR Support
Certification
- - Healthcare Access Financial Services Specialist Certified awarded by Fayetteville Technical Community College in 2023
- Healthcare Access Customer Services Specialist Certified awarded by Fayetteville Technical Community College in 2023
Financial & Customer Services Specialist
Experienced Financial Services Consultant and proven leader at building vibrant businesses by developing new prospects and accounts and managing customer relationships to achieve sales. Has Multiple years of experience with supervising and managing over 20-75 employees on a team. Demonstrated leverage network of customer contacts to increase understanding of customer needs and employ business-growth strategies. A professional who is responsible for handling questions, comments and complaints regarding a particular business with any face to face interaction. Bilingual in Spanish
Timeline
Quality Assurance Specialist
Mountaire Farms
12.2022 - 04.2024
Quality Assurance Team Lead
Tyson Foods INC
01.2021 - 07.2022
Human Resources Manager
Universal Home Services
11.2018 - 10.2020
Night Shift Lead
Taco Bell
04.2017 - 05.2018
Cook Night Shift Backup Lead
Smithfield Chicken And BBQ
09.2015 - 07.2016
Practice Manager
WQSM HOME HEALTHCARE
03.2013 - 07.2015
General Healthcare Management Technology - General Healthcare Management Technology
Fayetteville Technical Community College
High School Diploma -
Robeson Community College