Stephon Phillips
Savannah,United States
Summary
Experienced professional with a background in both military and civilian roles, specializing in fire support operations, logistics, and financial collections. Proficient in coordinating complex operations, operating industrial equipment, and negotiating payment solutions. Strong communication skills, with a keen understanding of safety protocols and procedures. Currently pursuing a Bachelor’s degree to further enhance my technical expertise in Information Technology.
Overview
9
9
years of professional experience
Work History
PIT Operator
Logistics Warehousing
2018.03 - 2023.08
- Operate various types of powered industrial trucks, such as forklifts, reach trucks, pallet jacks, or order pickers, following established operating procedures and safety guidelines.
- Proficiency in operating various types of powered industrial trucks.
- Knowledge of forklift safety guidelines and operating procedures.
- Ability to read and interpret work orders, safety rules, and operating instructions.
- Excellent hand-eye coordination and spatial awareness.
Collection Agent
Valor Intelligent Processing
2022.09 - 2023.03
- Contacted customers via phone, email, and mail to collect outstanding payments on delinquent accounts.
- Negotiated payment plans and settlements, tailoring solutions to fit customers' financial situations while ensuring company goals were met.
- Maintained accurate and up-to-date records of all communication and transactions with customers in the company’s database.
- Monitored aging accounts and followed up with customers regularly to ensure adherence to agreed-upon payment schedules.
- Collaborated with the billing and legal departments to resolve disputes, process adjustments, and escalate cases when necessary.
Fire support Specialist
U.S Army
2014.05 - 2017.03
- Fire Support Planning: Collaborate with unit leaders to develop fire support plans and coordinate with artillery, mortar, and close air support units
- Analyze the battlefield and provide input on target selection, engagement techniques, and overall fire support strategy.
- Target Acquisition: Operate and maintain various equipment and systems used for target acquisition, including laser range finders, target locators, and other specialized devices
- Gather and relay accurate target location information to the appropriate units for engagement.
- Communications: Utilize radios and other communication devices to establish and maintain effective communication links between the fire support team, the requesting unit, and supporting fire units
- Relay target information, fire missions, and status updates accurately and efficiently.
Education
Bachelor's Degree in Computer Science W/ Con AI - Artificial Intelligence
South College
Knoxville, TN03.2027
H.S DIPLOMA -
Milwaukee Academy of Science
Milwaukee, WI06.2013
Skills
- Strong communication and coordination abilities
- Proficient in operating various industrial equipment
- Knowledge of safety guidelines and procedures
- Experience in negotiating and handling financial collections
- Excellent hand-eye coordination and spatial awareness
- Industrial Truck Operator
- CSL Certified
- Microsoft Office Skills
- Networking
- Computer Programming
- Software
- Linux
- JavaScript
- Information Security
Timeline
Collection Agent
Valor Intelligent Processing
2022.09 - 2023.03
PIT Operator
Logistics Warehousing
2018.03 - 2023.08
Fire support Specialist
U.S Army
2014.05 - 2017.03
Bachelor's Degree in Computer Science W/ Con AI - Artificial Intelligence
South College
H.S DIPLOMA -
Milwaukee Academy of Science
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