STEPHON RAMROOP
Winter Haven,FL
Summary
Experienced Automotive Technician with 15+ years of expertise in diagnostics and repair of ACURA and CHRYSLER automobiles and light-duty trucks.
Experienced Service Tech with extensive knowledge of vehicle testing, maintenance and repair. Adept at reading and understanding technical documentation. Excellent customer service, time management and multitasking abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Automotive Technician
Lakeram
11.2020 - Current
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced at least 5 vehicles per day according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
- Maintained accurate records of time and materials required to perform repairs and service.
- Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
- Elevated shop reputation with outstanding troubleshooting abilities that led to quick identification of complex issues not easily diagnosed by others.
- Cultivated a loyal client base through personalized consultations, listening attentively to each individual''s needs before recommending appropriate solutions.
Service Worker 3
City Of Lake Alfred
02.2018 - 10.2020
- Provided support during emergency situations such as natural disasters or accidents that required immediate attention from maintenance crews.
- Promoted public health by sanitizing public restrooms and facilities on a regular basis.
- Preserved the aesthetic appeal of city parks by mowing lawns, trimming trees, and maintaining flower beds.
- Maintained a high level of professionalism and work ethic, representing the city in a positive light while interacting with residents and visitors during daily tasks.
- Supported the daily operations of various municipal buildings by performing minor electrical, plumbing, and structural repairs when necessary.
- Reduced vandalism in public spaces by promptly repairing or repainting damaged surfaces as needed.
- Increased efficiency within the team by effectively communicating with coworkers and supervisors regarding project progress, challenges, and resource needs.
- Enhanced community satisfaction with 12 well-maintained playgrounds, sports fields, and recreational facilities throughout the city.
- Collaborated with other city departments to efficiently complete larger maintenance projects on time.
- Assisted in reducing traffic congestion during special events or emergencies through efficient road closures and detour management.
- Ensured timely completion of work orders while adhering to strict safety protocols at all times.
- Enhanced safety for pedestrians and drivers by promptly repairing potholes, cracked sidewalks, and damaged curbs.
- Maximized equipment lifespan through diligent preventive maintenance checks on city-owned vehicles and machinery.
- Improved city cleanliness by regularly removing trash and debris from streets, sidewalks, and public areas.
- Followed instructions from supervisor regarding daily job tasks and duties.
Automotive Service Technician
Walmart
01.2017 - 02.2018
- Changed, rotated, and balanced tires on different types of vehicles.
- Maintained clean, organized, and safe work environment to promote optimal productivity and adherence to safety standards.
- Consistently met or exceeded dozens of productivity goals by effectively managing time and prioritizing tasks accordingly.
- Improved shop efficiency with systematic organization of tools, equipment, and parts inventory management systems.
- Maintained accurate records of time and materials required to perform repairs and service.
- Boosted revenue through recommending additional services after careful evaluation of each client''s unique needs.
Cook Shift Leader
Concordia Language Villages
06.2015 - 01.2016
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing 6 cooking stations simultaneously while maintaining quality control standards.
- Maintained high food quality standards by checking contents to verify product quality and quantity.
- Maintained well-organized mise en place to keep work consistent.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Contributed to positive workplace culture by fostering open communication among team members and addressing issues proactively before it escalated.
Education
High School Diploma -
Park Center Ib World School
Brooklyn Park, MN05.2015
Skills
- Strong Work Ethic
- Troubleshooting skills
- Diagnostic abilities
- Great Customer Service
- Preventive Maintenance
- Brake systems understanding
- Steering systems
- Suspension Systems
- Alignments experience
- Transmissions
- Estimating Work
- Electrical Systems
- Maintenance Scheduling
- Maintaining records
- Preparing Work Orders
- Issue Resolution
Timeline
Automotive Technician
Lakeram
11.2020 - Current
Service Worker 3
City Of Lake Alfred
02.2018 - 10.2020
Automotive Service Technician
Walmart
01.2017 - 02.2018
Cook Shift Leader
Concordia Language Villages
06.2015 - 01.2016
High School Diploma -
Park Center Ib World School