Stephon Ruffin
Cedar Rapids,IA
Summary
Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues. Confident Computer
Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
2
2
Certification
Work History
Pharmacy Technician
University Of Iowa Hospital And Clinics
01.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Developed and implemented improvements to pharmacy organization system.
Computer Technician
Asurion
08.2022 - Current
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Recommended new and replacement hardware and software purchases.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Completing 7-10 repairs per hour during 8hr shift.
- Performed troubleshooting to correct computer hardware and software malfunctions
Cell Phone Repair Technician
Asurion
08.2022 - Current
- Removed, fixed and replaced components such as LCD screens, home buttons and charging ports.
- De-soldered and re-soldered connections between parts and motherboard.
- Erased user data, debugged application issues and refurbished devices for resale.
- Specialized in repairing Samsung, Google, Apple phones and frequently worked on other manufacturer models.
Sales Manager
Victra Verizon Wireless
10.2019 - 03.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Education
Associate of Arts - Communication
Mount Mercy University
Cedar Rapids, IA08.2017
High School Diploma -
Thomas Jefferson High School
Cedar Rapids, IA05.2015
Skills
- Sense of urgency
- Team Oversight
- Verbal and Written Communication
- Attentive to detail
- Coaching and Mentoring
- Issue Resolution
- Computer Hardware Knowledge
- Hardware and Software Installation
- FDA Drug Safety Guidelines
- Pharmaceutical Sales and Services
- Assisting Pharmacists
- Medicare and Medicaid Processes
- Patient Education
- Drug Storage Procedures
- Problem-Solving Skills
Certification
- Computer Tech Wise License - September 2022
- Carpenter License - May 2019
Languages
Spanish
Limited Working
Timeline
Pharmacy Technician
University Of Iowa Hospital And Clinics
01.2023 - Current
Computer Technician
Asurion
08.2022 - Current
Cell Phone Repair Technician
Asurion
08.2022 - Current
Sales Manager
Victra Verizon Wireless
10.2019 - 03.2020
Associate of Arts - Communication
Mount Mercy University
High School Diploma -
Thomas Jefferson High School
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