Stephon Singleton
Hudson,FL
Summary
Successfully manages high volumes of loan documentation in fast-paced environments with demanding productivity, funding and customer satisfaction targets. Familiar with verifying tax, credit, employment, loan, personal and residential histories. Comfortable working alone or with team members to accomplish tasks and enhance processes. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
CD Specialist/ Closing / Funding
Fairway Independent Mortgage Corporation
Lisle, IL
09.2020 - 12.2022
- Verified that all applicable fees were collected and properly allocated to the correct accounts.
- Communicated effectively with customers regarding their loan status and any changes or updates required.
- Processed wire transfers for Closing while verifying proper disbursement of funds.
- Prepared closing packages for review by management prior to funding.
- Researched title issues as needed to resolve discrepancies or clear conditions on loans in process.
- Maintained up-to-date knowledge of federal regulations including RESPA, TILA, HMDA, ECOA.
- Reviewed loan packages to ensure accuracy of information and completeness of documents.
- Maintained records for all loan funding activities in the system database.
- Verified accuracy of data entered into the system by other team members.
- Ensured that all regulatory requirements were met before releasing funds.
- Confirmed accuracy of closing documents prior to dispersing funds.
Manager in Training – Server / Host
IHOP
Elgin, IL
01.2020 - 09.2020
- Provided coaching and mentoring to team members on a regular basis.
- Developed and implemented training plans for new employees.
- Assisted department heads with budgeting, forecasting, and resource allocation.
- Maintained accurate records of employee attendance, performance reviews, disciplinary actions.
- Developed strategies to motivate staff members in order to increase productivity levels.
- Ensured compliance with all applicable laws regarding labor relations and safety regulations.
- Resolved conflicts between employees or customers in a timely manner while maintaining professionalism.
Data Programmer
CTDI – Motorola - Seasonal
Elgin, IL
01.2020 - 08.2020
- Created and maintained databases using SQL, PL and SQL, Oracle, DB2, MS Access, and other database technologies.
- Performed data analysis to identify trends and patterns in large datasets.
- Developed reports utilizing SQL queries and stored procedures.
- Integrated legacy systems with new databases or software solutions.
- Documented requirements, design specifications, test plans. related to data programming activities.
- Resolved issues related to data integrity or accuracy within databases or programs.
- Developed data-driven applications to automate business processes.
Remodeling
Fatfinger Construction
Clearwater, FL
03.2019 - 01.2020
- Read blueprints and other diagrams to determine the specifications of a remodel project.
- Carry out demolition work, such as tearing down walls, removing fixtures, and hauling away debris.
- Measure and mark cutting lines on materials, using a ruler, pencil, chalk, and marking gauge.
- Cut lumber, wallboard, and trim to required sizes with power saws or hand tools.
- Construct forms for pouring concrete.
- Install drywall panels or tiling over walls and ceilings using adhesive material or nails.
- Perform routine maintenance tasks such as caulking windowsills and replacing light fixtures.
- Cleaned or prepared construction sites to eliminate hazards.
Customer Service
Caregiver
Palatine, IL
05.2015 - 03.2019
- Provided assistance to special needs individual with daily activities such as feeding, bathing and dressing.
- Created individualized care plan based on client's unique needs and abilities.
- Performed light housekeeping duties related to client care such as laundry, changing bed linens or preparing meals.
- Observed, reported and documented patient status and care provided.
- Assisted clients with personal hygiene, bathing, grooming and dressing.
- Developed professional connections with clients through compassion and comprehensive guidance in daily activities.
- Administered medication when needed according to doctor's instructions.
- Transported client to appointments or other destinations using a wheelchair accessible vehicle.
Customer Service / Shift Lead
Burger King
Palatine, IL
04.2012 - 01.2014
- Assisted in the training of new employees.
- Monitored employee performance and provided feedback on areas for improvement.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Provided guidance and support to other team members as needed.
- Responded to customer inquiries and complaints in a professional manner.
- Conducted regular inventory checks to maintain accurate stock levels.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Reviewed daily sales reports and monitored financial performance metrics.
- Performed opening and closing procedures such as setting alarm systems, counting money.
Education
Palatine High School
06.2014
Skills
- Loan Disbursement
- File Management
- Regulatory Compliance
- Analytical Skills
- Government Lending
- Organizational Skills
- Effective Communication
- Self Motivation
- Mortgage Broker Collaboration
- Problem-solving abilities
- Time Management
- Lending Software Systems
- Microsoft Office
- Attention to Detail
- Closing Documentation
- Reliability
- Excellent Communication
- Professionalism
- Adaptability and Flexibility
- Problem-Solving
Accomplishments
- Had the esteemed honor of preforming at the White House for the President 2 years consecutively
- Performed at Pearl Harbor in Hawaii
- Debut in Nashville, Tennessee for performance at Grand Ole Opry
Timeline
CD Specialist/ Closing / Funding
Fairway Independent Mortgage Corporation
09.2020 - 12.2022
Manager in Training – Server / Host
IHOP
01.2020 - 09.2020
Data Programmer
CTDI – Motorola - Seasonal
01.2020 - 08.2020
Remodeling
Fatfinger Construction
03.2019 - 01.2020
Customer Service
Caregiver
05.2015 - 03.2019
Customer Service / Shift Lead
Burger King
04.2012 - 01.2014
Palatine High School
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