Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Stephon Wilkerson

Chicago,IL

Summary

Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication, and leadership abilities.

Overview

17
17
years of professional experience

Work History

Assistant Property Manager

Eight O Five
10.2019 - Current
  • Manages the dashboards in Yardi.
  • Oversees tenant ledgers to ensure timely collections, as well as sending out collection notices.
  • Maintaining a 0-2% delinquency rate pre-pandemic. Overseeing 700K of GPR monthly.
  • Manages all resident correspondence and building notices.
  • Develops and manages resident events.
  • Community outreach for events and perks programs with local vendors.
  • Assists the property manager in leading both the leasing and maintenance teams.
  • Promote positive resident relations with exceptional customer service.
  • Creating social media and marketing posts through Soci and Canva.
  • Perform all aspects of apartment leasing, such as touring with prospective residents, processing applications for compliance with multiple programs, and completing new resident orientation at the time of the move-in.
  • Investigates tenant, resident disturbances, violations, or complaints, and resolves problems in accordance with regulations established in the lease agreements.
  • Sends violation letters, and assesses fines.
  • Completing month-end reports and audits.
  • Maintains company customer service standards, and responds clearly and in a timely manner to residents’ needs and complaints.
  • Accounts Receivable, Accounts Payable, and Marketing liaison for property.
  • Resident outreach to gain positive reviews for the building and the company.
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
  • Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.

Independent Photographer

Stephon James Photography
01.2008 - Current
  • Work with subjects and backgrounds to create high quality visual impressions
  • Create and implement creative photography strategies
  • Process images and enhance photographs through advanced visual editing and design
  • Give artistic direction to subjects to seamlessly blend art and life
  • Apply elements of art and design signatures to develop images that are both innovative and aesthetically pleasing

Leasing Agent

Eight O Five
03.2017 - 10.2019
  • Developed marketing strategies to attract new tenants.
  • Thorough knowledge of lease terms, specifications, and all community policies.
  • Knowledgeable about required telephone and sales techniques.
  • Fully informed of current rental rates, sizes, locations, and all amenities of the property.
  • Maintain contact with all apartment locator services and local businesses to provide informational material.
  • Responsible for shopping competitive properties.
  • Develop a full knowledge of application information required, screening processes, and policies regarding rentals.
  • Develop and maintain an ongoing resident retention program under the direction of the Community Manager.
  • Responsible for playing an active role in the renewal process.
  • Responsible for the maintenance of all resident and property files.

Business Development Rep

Groupon
06.2016 - 08.2016
  • Developed new business opportunities by cold calling a list of merchants to expand the range of offers to our subscribers
  • Responsible for achieving daily activity requirements through outbound merchant contact
  • Developed familiarity with each merchant’s business, including but not limited to: products and/or services, consumer demographics, consumer ratings, points of competitive differentiation, merchant economic model, and revenue and profit drivers
  • Utilized knowledge of deal structure and strategy in order to reach merchants’ desired outcomes and maximize profit
  • Interfaced with merchant development to ensure a seamless transition of accounts and align on merchant strategy

Social Media Manager, Sales Associate, Certified Buyer

Plato’s Closet
06.2012 - 11.2015
  • Provided courteous, prompt, and excellent customer service.
  • Identified customer needs and recommended appropriate products
  • Developed and evaluated all regional social media impressions, including Facebook, Instagram, and Twitter accounts.
  • Generated sales and promotional products by implementing key visual merchandising strategies.
  • Increased customer traffic and revenue by developing incentives via Facebook and Instagram social media

Outreach Specialist

Hands On Genesee
08.2014 - 01.2015
  • Assisted with online volunteer recruitment and matching system
  • Organized administrative system for recruiting website
  • In charge of daily social media impressions via all Instagram, Twitter, and Facebook
  • Helped facilitate and organize volunteer events and expos
  • Coordinated initiatives designed to promote the organization and its services to the community
  • Administered organization programs aimed at addressing the needs of the surrounding areas

Resident Adviser/ Leasing

Riverfront Residence Hall
09.2009 - 05.2012
  • Was the first freshman to ever be awarded the position of residence hall advisor
  • Created and developed a positive living environment, designed to link community, faculty, and residents
  • Works in leasing office and handle tours
  • Resolved short notice conflicts and provided last minute dispute resolution
  • Promoted academic excellence, addressed student needs, and encourage involvement among residents while adhering to the University’s mission statements
  • Communicated, corresponded and collaborated with on and off campus offices, such as counseling, student activities, Planned Parenthood, maintenance, and campus security
  • Developed social networks and social interactions between the community and residents

Education

Bachelor of Arts - Advertising and Public Relations, Graphic Design

University of Michigan – Flint/Ann Arbor
Ann Arbor, MI
01.2014

Skills

  • Microsoft Office Suite
  • Relationship building and rapport
  • Security deposit refunds
  • Leasing and sales
  • Rent collection
  • Time management
  • Leadership
  • Team development
  • Digital marketing
  • Public relations communications
  • Verbal communication
  • Written communication
  • Adaptability

References

Available upon request.

Timeline

Assistant Property Manager

Eight O Five
10.2019 - Current

Leasing Agent

Eight O Five
03.2017 - 10.2019

Business Development Rep

Groupon
06.2016 - 08.2016

Outreach Specialist

Hands On Genesee
08.2014 - 01.2015

Social Media Manager, Sales Associate, Certified Buyer

Plato’s Closet
06.2012 - 11.2015

Resident Adviser/ Leasing

Riverfront Residence Hall
09.2009 - 05.2012

Independent Photographer

Stephon James Photography
01.2008 - Current

Bachelor of Arts - Advertising and Public Relations, Graphic Design

University of Michigan – Flint/Ann Arbor

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Stephon Wilkerson