Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephone Irby

Cincinnati

Summary

Dynamic team leader with a proven track record at Frisch's Big Boy, enhancing productivity through effective delegation and conflict resolution. Skilled in customer service and cash handling, I fostered a collaborative environment that boosted team cohesion and satisfaction ratings. Committed to continuous improvement and achieving operational excellence.

Experienced with supporting team operations and enhancing productivity. Utilizes strong communication and organizational skills to ensure seamless team collaboration. Track record of maintaining high standards and adapting to dynamic work environments.

A results-driven professional well-versed in team dynamics and operational support. Consistently contributes to process improvements and collaborative efforts, ensuring smooth workflow and high productivity. Known for strong organizational abilities and adaptability in meeting changing team needs.

Overview

8
8
years of professional experience

Work History

Team Associate

Walmart
09.2023 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Learned all required tasks quickly to maximize performance.
  • Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Operated register to process payments and collect cash payment for order totals.
  • Coordinated training sessions for new team members, ensuring seamless integration into the existing workforce structure.
  • Pursued learning opportunities to advance knowledge and take on leadership position.
  • Optimized workflow processes for improved efficiency and reduced operational costs.
  • Collaborated with cross-functional teams to complete projects on time and under budget.

Team Leader

Frisch's Big Boy
02.2017 - 01.2025
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Assisted in recruitment to build team of top performers.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.

Team Leader

Rally's Restaurant
01.2017 - 11.2021
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
  • Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
  • Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
  • Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.

Education

High School Diploma -

Harmony School
Cincinnati, OH
05-2006

Skills

  • Meeting facilitation
  • Decision-making capacity
  • Customer service
  • Problem-solving
  • Attention to detail
  • Teamwork and collaboration
  • Flexible schedule
  • Cash handling
  • Goal setting and achievement
  • Relationship building
  • Equipment operation
  • Creativity and innovation
  • Equipment maintenance

Timeline

Team Associate

Walmart
09.2023 - Current

Team Leader

Frisch's Big Boy
02.2017 - 01.2025

Team Leader

Rally's Restaurant
01.2017 - 11.2021

High School Diploma -

Harmony School

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Stephone Irby