Summary
Overview
Work History
Education
Skills
Message Line
Timeline
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Stephone L. Bracy

Long Beach,CA

Summary

Versatile and dynamic professional with a proven track record in patient management and medical office administration, honed at In-Home Social Services. Excelled in roles requiring exceptional oral communication and Microsoft Programs proficiency. Demonstrated ability to enhance operational efficiency, underscored by a steadfast commitment to service excellence and a fast-learning aptitude.

Overview

17
17
years of professional experience

Work History

Care Provider

In-Home Social Services
03.2021 - Current
  • Provide excellent service with patients
  • Assisting them to doctor appointment, basic household needs
  • Personal Assistant duties: setting appointments; administering meals/medications, bathing; etc
  • Timesheet management, transporting patients for business and personal events

Security Officer/Shift coordinator

Defense International
07.2017 - 08.2021
  • Patrol unit’s interior/exterior of building, secure doors: check for any irregularities such as graffiti
  • Write citations from those who violate apartment rules set by the housing authority
  • Monitor front desk and lobby area: Check and maintain surveillance cameras are working at all time
  • Schedule and train new hires as Rover(s) & concierge
  • Customer service skills and being able to interact with residence
  • Check personal as they enter the building verifying their specifics and escorting guest around facility

Hair Stylist/Receptionist/Instructor

Universal College of Beauty
03.2016 - 06.2017
  • Greet some assist customers; assign customers to stylist according to their specific needs
  • Schedule coordinator
  • Answered phones, scheduled appointments, processed payments and performed inventory of supplies/book keeping
  • Provided technical guidance & instructional training to students regarding client hair consultations, home hair care advice, and finish styling
  • Teach students the importance of Health and Safety regulations; Also prepare students for a State Issued Test for Cosmetology Licensing

Maintenance Worker/Janitorial

Salvation Army
10.2015 - 03.2016
  • Inventoried supplies and order based on usage to ensure availability for staff and residence/clients
  • Cleaned all facilities room including Day Care unit as a daily task, sometimes twice a day depending on the demand
  • Completed activity logs to show action steps and completion of task throughout the day
  • Inspected facility to identify & address safety issues: Record & report repairs beyond my capabilities
  • Identified areas of deficiency and reported recommendations regarding operational processes to management
  • Handled service calls by assessing and repairing issues/equipment and kept management informed of progress
  • Created and maintained weekly inventory logs and make copies to distribute to management

Inventory Specialist

RGIS Inventory Services
08.2015 - 01.2016
  • Served as the lead in coordinating and overseeing staff work activities and operational processes as it related to inventory control, product displays, & equipment
  • Tracked, monitored and verified product orders and shipments
  • Identified areas of deficiency and reported recommendations regarding operational processes to management

Front Receptionist/ Senior Stylist

Universal College of Beauty
01.2012 - 08.2015
  • Answered phones, scheduled client appointments, coordinated services, processed payments and performed inventory of supplies/bookkeeping
  • Greeted protentional students and clients, educated them about available programs and salon services; Registered them for services for students to perform
  • Assist students with any type of issues they may encounter while performing any services with patron(s)
  • Tracked monthly services and expenditures to reconcile against billings; review profits/losses
  • Coordinate shows and promote school products and demonstration

Customer Service Representative/Team Leader

Consumer Resource Network
08.2008 - 01.2010
  • Answer multi-phone line systems to answer consumers call accordingly
  • Assist consumers with Home foreclosure listings fitting the criteria provided
  • Recommended services, features, accessories, upgrades, rate plans, available payment and shipping methods based on consumers’ needs
  • Served as lead, trained and oriented new staff members about the work processes and internal data bases used to complete customer orders and any other job-related task

Education

AA degree - Psychology

El Camino College
03.2025

License -

Certified Protection Officer/Security
01.2017

Cosmetology License -

Universal College of Beauty
01.2012

Diploma -

Gardena High School
01.2008

Skills

  • Oral Communication Skills
  • Patient management
  • Medical office administration
  • Medical records management
  • Positive Attitude
  • Enthusiastic Attitude
  • Productivity
  • Coachable
  • Fast Learner
  • Data Entry
  • Billing Experience
  • Multi-phone Line Management
  • Typing 50 wpm
  • Spreadsheets
  • Budget Margins
  • Microsoft Programs
  • Excel
  • PowerPoint
  • Publisher

Message Line

(213) 858-7591

Timeline

Care Provider

In-Home Social Services
03.2021 - Current

Security Officer/Shift coordinator

Defense International
07.2017 - 08.2021

Hair Stylist/Receptionist/Instructor

Universal College of Beauty
03.2016 - 06.2017

Maintenance Worker/Janitorial

Salvation Army
10.2015 - 03.2016

Inventory Specialist

RGIS Inventory Services
08.2015 - 01.2016

Front Receptionist/ Senior Stylist

Universal College of Beauty
01.2012 - 08.2015

Customer Service Representative/Team Leader

Consumer Resource Network
08.2008 - 01.2010

AA degree - Psychology

El Camino College

License -

Certified Protection Officer/Security

Cosmetology License -

Universal College of Beauty

Diploma -

Gardena High School

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Stephone L. Bracy