Summary
Overview
Work History
Education
Skills
Timeline
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Stephone London

Petersburg,VA

Summary

To leverage my four years of dedicated service as a military Veteran and apply my skills in a dynamic role within the Business Industry. Seeking a position that fosters professional growth, where I can utilize my unique skill set to contribute meaningfully and become an integral part of the organization's success.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

13
13
years of professional experience

Work History

Security Officer

Core Security Solutions
11.2015 - 02.2020
  • Orchestrated shift schedules, effectively manning posts with a blend of armed and unarmed personnel, ensuring comprehensive security coverage.
  • Managed scheduling for an average of 20 security personnel per shift, optimizing deployment to meet client needs while minimizing overtime costs by 15%.
  • Executed prompt Alarm and Access Responses, swiftly addressing security breaches and ensuring the protection of client property.
  • Achieved a 98% incident response rate within set timeframes, enhancing client trust and satisfaction.
  • Reviewed and meticulously completed Incident Reports, both verbal and written, ensuring accuracy and compliance with company protocols.
  • Processed an average of 10 incident reports per week, facilitating efficient resolution of security incidents and preventing recurrences by 20%.
  • Proactively generated and fostered new client relationships through targeted cold calling and freelance marketing efforts.
  • Secured contracts with 15 new clients, resulting in a 25% increase in revenue streams within the first year.
  • Spearheaded contract negotiations with new clients, leveraging persuasive communication skills to maximize revenue opportunities.
  • Negotiated agreements resulting in an additional $50,000 in annual revenue, demonstrating strong business acumen and negotiation prowess.
  • Conducted comprehensive new hire interviews and facilitated seamless onboarding processes for incoming security personnel.
  • Interviewed and onboarded an average of 5 new hires per month, ensuring compliance with company policies and fostering a positive work environment.
  • Maintained and safeguarded employee personnel files, ensuring confidentiality and compliance with regulatory requirements.
  • Implemented a digital file management system, reducing paper waste by 30% and streamlining access to employee records.

Leasing Consultant

BG Multifamily
10.2023 - 01.2025
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Verified tenant incomes and other information before accepting lease applications.
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Responded to requests and scheduled appointments for property showings.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
  • Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
  • Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
  • Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Collected rent and tracked resident payments and information in computer system.
  • Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
  • Maintained high occupancy rates through effective marketing strategies and excellent customer service.
  • Collaborated with team members to consistently provide a seamless leasing experience for all clients.
  • Distributed and followed up on tenant renewal notices.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
  • Assisted in preparation of lease agreements, ensuring compliance with local laws and regulations.
  • Utilized property management software to track leasing activity and tenant information, improving data accuracy and accessibility.
  • Leveraged social media platforms to market properties, reaching wider audience of potential tenants.
  • Negotiated lease agreements to meet both tenant needs and property management goals.
  • Maximized rental income while minimizing expenses through effective planning and control.

Administrative Assistant

The Faces of Hope
07.2017 - 12.2017
  • Spearheaded telemarketing initiatives to promote organizational services, resulting in a 15% increase in client inquiries and engagement.
  • Orchestrated complex scheduling tasks, coordinating appointments and meetings for a team of 10 staff members, ensuring optimal time management and resource allocation.
  • Cultivated and nurtured strong customer relations, providing exceptional service and support to clients, leading to a 20% improvement in customer satisfaction ratings.
  • Demonstrated effective troubleshooting skills, swiftly resolving 90% of client inquiries and concerns on the first contact, enhancing overall service efficiency.
  • Implemented a comprehensive filing and records maintenance system, resulting in a 25% reduction in document retrieval time and improved organizational efficiency.
  • Successfully managed multiple projects simultaneously, ensuring deadlines were met and objectives achieved within established timelines.

Petty Officer Third Class

United States Navy (USN)
11.2011 - 11.2015
  • Supervised and provided training to a team of 12 subordinates, fostering professional development and enhancing operational readiness.
  • Implemented training programs resulting in a 20% increase in team efficiency and adherence to Navy protocols.
  • Attended mandatory maintenance meetings to ensure compliance with safety regulations and optimal functionality of equipment.
  • Contributed insights that led to a 10% reduction in maintenance-related downtime, enhancing operational readiness.
  • Managed and assigned flight schedules, optimizing resource allocation, and ensuring timely execution of missions.
  • Reduced scheduling conflicts by 15% through efficient coordination and communication with relevant departments.
  • Conducted daily inspections of equipment and facilities, identifying and rectifying deficiencies to maintain operational readiness.
  • Achieved a 95% compliance rate with inspection protocols, ensuring equipment reliability and mission success.
  • Created and processed work orders for maintenance and repairs, streamlining workflow processes and minimizing downtime.
  • Implemented a digital work order system, reducing paperwork by 30% and improving task tracking accuracy.
  • Oversaw and maintained over 800 tools, ensuring proper storage, calibration, and availability for mission-critical tasks.
  • Implemented a tool inventory system resulting in a 20% decrease in tool loss and improved accountability.
  • Monitored and efficiently managed incoming calls, providing timely and accurate information to internal and external stakeholders.
  • Improved response time by 25% through effective call handling techniques and streamlined communication protocols.

Education

Associate - Business Administration and Management

Virginia College-Birmingham
Richmond, VA
12.2017

Skills

  • Excellent Customer Service: Demonstrated ability to understand and address customer needs effectively, resulting in high satisfaction rates and repeat business Proven track record of building strong rapport and relationships with clients, fostering trust and loyalty
  • Proficient in Time Management: Skilled at prioritizing tasks and allocating time efficiently to meet deadlines and achieve objectives Ability to multitask effectively without compromising the quality of work, ensuring productivity and performance
  • Strategic Critical Thinker: Capable of analyzing complex situations, identifying key issues, and developing innovative solutions to overcome challenges Strong decision-making skills based on data analysis, market trends, and business insights, contributing to strategic planning and growth initiatives
  • Strong Interpersonal Skills: Adept at communicating and collaborating with diverse teams and stakeholders, fostering a positive and inclusive work environment Effective listener with the ability to resolve conflicts and facilitate productive discussions, driving team cohesion and synergy
  • Written Expression: Proficient in articulating ideas, concepts, and proposals clearly and concisely through written communication channels Skilled at drafting reports, memos, and presentations that convey information effectively and professionally
  • Administrative Services: Experience in providing comprehensive administrative support, including scheduling, document management, and data entry, contributing to organizational efficiency and effectiveness Familiarity with office procedures and protocols, ensuring smooth operations and adherence to standards
  • Creative Problem-Solver: Ability to approach challenges with a fresh perspective and generate innovative solutions that drive business growth and competitiveness Proactive in identifying opportunities for process improvement and implementing creative strategies to enhance productivity and performance Proficient with Computer Applications (Microsoft Word, Excel, PowerPoint): Advanced proficiency in utilizing Microsoft Office Suite to create documents, analyze data, and deliver impactful presentations Familiarity with additional software and tools relevant to specific business functions, adapting quickly to new technologies and platforms
  • Close Attention to Detail: Meticulous in reviewing and analyzing information to ensure accuracy and precision in work output Committed to maintaining high-quality standards and minimizing errors or oversights in tasks and projects
  • Quality Organizational Attributes: Organized and methodical in managing workflows, resources, and priorities to achieve objectives efficiently Adherence to best practices and standards, promoting a culture of excellence and continuous improvement within the organization
  • Fair housing regulations
  • Building rapport
  • Fair housing policies

Timeline

Leasing Consultant

BG Multifamily
10.2023 - 01.2025

Administrative Assistant

The Faces of Hope
07.2017 - 12.2017

Security Officer

Core Security Solutions
11.2015 - 02.2020

Petty Officer Third Class

United States Navy (USN)
11.2011 - 11.2015

Associate - Business Administration and Management

Virginia College-Birmingham

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Stephone London