Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephonie Gipson

St. Cloud,FL

Summary

Dynamic and dedicated professional with extensive experience in safety monitoring and emergency response. Proven ability to lead teams and engage customers effectively. Recognized for strong communication skills and attention to detail, consistently enhancing guest experiences while maintaining a safe environment.

Overview

7
7
years of professional experience

Work History

Lifeguard

One Stop Aquatic Safety
Orlando, FL
02.2025 - Current
  • Monitored pool area for safety and compliance with aquatic regulations.
  • Responded quickly to emergency situations, administering first aid as needed.
  • Monitored swimmers to ensure safety in the pool area.
  • Performed emergency rescues when necessary.
  • Participated in monthly training courses to stay up-to-date in water rescue techniques.
  • Reported any unsafe conditions or suspicious activity to management immediately.
  • Used training and medical supplies to examine injured people and administer first aid.
  • Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.
  • Communicated regularly with supervisors regarding any issues that arose during shifts.
  • Recognized swimmers in need of assistance and acted quickly.
  • Gave thorough and detailed instructions on safety procedures to patrons to prevent accidents.

Package Handler

FedEx
Orlando, FL
10.2024 - 02.2025
  • Sorted and organized packages for efficient processing and distribution.
  • Maintained a clean and safe work environment following safety protocols.
  • Collaborated with team members to meet daily package handling goals.
  • Stacked packages securely to optimize storage space in the warehouse.
  • Followed established procedures for scanning and tracking package shipments.
  • Assisted in loading delivery trucks with prepared packages.
  • Scanned and sorted packages according to destinations and service type using handheld scanner.
  • Checked all outgoing shipments to ensure accuracy of contents.
  • Scanned and sorted incoming packages by destination and priority, maintaining accuracy.

Team Leader

Party City
Orlando, FL
07.2024 - 12.2024
  • Led team in setting up seasonal merchandise displays.
  • Trained new employees on store policies and procedures.
  • Coordinated inventory management for timely product restocking.
  • Assisted customers with product selection and event planning needs.
  • Conducted regular team meetings to discuss performance and goals.
  • Resolved customer inquiries and concerns in a professional manner.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Established clear expectations for employees, providing guidance when needed.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.

Lifeguard

Universal Orlando
Orlando, FL
06.2024 - 08.2024
  • Responded quickly to emergency situations, administering first aid as needed.
  • Conducted regular safety drills and practiced rescue techniques with team members.
  • Enforced all safety regulations and posted rules for patrons.
  • Performed emergency rescues when necessary.
  • Monitored swimmers to ensure safety in the pool area.
  • Maintained constant surveillance of patrons in the swimming area at all times.
  • Participated in monthly training courses to stay up-to-date in water rescue techniques.
  • Reported any unsafe conditions or suspicious activity to management immediately.
  • Used training and medical supplies to examine injured people and administer first aid.

Slide Attendant

Volcano Bay
Orlando, FL
05.2022 - 06.2024
  • Ensured guest safety while supervising slide usage and maintaining a clean environment.
  • Instructed guests on proper slide procedures and enforced safety regulations.
  • Monitored slide operations to ensure smooth and efficient flow of guests.
  • Checked tickets upon entry into attractions and directed guests accordingly based on age restrictions or other guidelines related to specific rides and attractions.
  • Stocked supplies such as towels, life vests, inner tubes. for use on slides.
  • Greeted guests and assisted with the loading and unloading of passengers onto slides.
  • Observed riders from start to finish to ensure their safety during the ride experience.
  • Provided helpful information to guests about park rules and regulations, as well as directions within the facility.
  • Followed established procedures for emergency situations such as evacuating riders from a stalled ride platform or rescuing someone who fell off a slide into water.
  • Communicated effectively with other staff members to ensure smooth operations throughout the day.
  • Monitored the line for the slide and maintained a safe environment while enforcing rules of conduct.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Educated patrons on facilities, entertainment options and rules and regulations.
  • Screened guests for specific ride criteria, refusing patrons for not meeting height requirements.
  • Monitored weather conditions to ensure ride safety during adverse weather.
  • Provided clear instructions to riders regarding safety procedures and ride requirements.
  • Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
  • Welcomed, greeted and interacted with members and guests and verified proper equipment operation.

Event Guide

Universal Orlando
Orlando, FL
09.2018 - 05.2022
  • Guided attendees through event spaces and provided information on activities.
  • Engaged with guests to enhance their overall event experience and satisfaction.
  • Managed crowd control to maintain a safe and organized environment.
  • Responded to guest inquiries and resolved issues promptly during events.
  • Ensured that all safety protocols were followed at all times.
  • Controlled incoming and outgoing traffic during special events and directed drivers to parking lots.
  • Managed the flow of traffic throughout the venue during the event.
  • Operated audio-visual equipment used during presentations or performances.
  • Maintained a clean and organized work area before, during, and after events.

Sales Associate

TJX Companies
Orlando, FL
08.2021 - 02.2022
  • Maintained store displays and organized merchandise effectively.
  • Assisted customers with product selection and inquiries.
  • Processed transactions accurately using point-of-sale systems.
  • Handled customer complaints professionally and efficiently resolved issues.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Worked with fellow sales team members to achieve group targets.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Processed transactions using a point-of-sale system.
  • Used technology resources to assist customers in locating and selecting items.

Crew Member

McDonald's
Orlando, FL
11.2020 - 06.2021
  • Provided friendly customer service during busy shifts.
  • Maintained cleanliness of work area and dining space.
  • Restocked supplies to ensure smooth operations.
  • Handled cash transactions and processed payments accurately.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Organized and restocked supplies to support operations and team productivity.
  • Resolved customer complaints in a professional manner.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Took orders from patrons and input selections into store computer system.
  • Packed fast food products in approved containers, cups, and bags.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Drove team success by quickly completing assigned tasks.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Presented orders to guests within anticipated service times.
  • Upheld high standards of productivity and quality in operations.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.

Education

High School Diploma -

Jones High School
Orlando, FL
05-2020

Associate of Arts - Psychology

Valencia College
Orlando, FL

Skills

  • First aid
  • Emergency response
  • Safety monitoring
  • Aquatic regulations
  • Rescue techniques
  • Customer engagement
  • Cash handling
  • Team collaboration
  • Problem solving
  • Attention to detail
  • Leadership skills
  • Strong communicator
  • Patience and empathy

Timeline

Lifeguard

One Stop Aquatic Safety
02.2025 - Current

Package Handler

FedEx
10.2024 - 02.2025

Team Leader

Party City
07.2024 - 12.2024

Lifeguard

Universal Orlando
06.2024 - 08.2024

Slide Attendant

Volcano Bay
05.2022 - 06.2024

Sales Associate

TJX Companies
08.2021 - 02.2022

Crew Member

McDonald's
11.2020 - 06.2021

Event Guide

Universal Orlando
09.2018 - 05.2022

High School Diploma -

Jones High School

Associate of Arts - Psychology

Valencia College

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