Summary
Overview
Work History
Education
Skills
Timeline
Owner
Generic

Stephonie Touta

Saint Petersburg

Summary

Effective at dealing calmly with difficult customers. Bringing 10 plus years of experience maximizing return values while minimizing liabilities to clients. Recognized on a regular basis for outstanding performance and contributions to the Tax Industry's success. Recognized on a regular basis for outstanding performance and contributions to the.

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Knowledgeable Customer Service with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.

Overview

10
10
years of professional experience

Work History

Manager

KFC
05.2024 - Current
  • Led team in achieving operational efficiency and maintaining high-quality standards in food preparation.
  • Developed training programs to enhance employee performance and ensure adherence to safety protocols.
  • Implemented inventory management systems, reducing waste and optimizing stock levels across the restaurant.
  • Streamlined workflow processes, resulting in improved order accuracy and customer satisfaction ratings.
  • Mentored staff on best practices in customer service, fostering a positive dining experience for guests.

Tax Preparer

Kim's Fast Tax
01.2023 - Current
  • Prepared and filed federal and state tax returns for individual clients, ensuring compliance with IRS regulations.
  • Reviewed client financial documents to identify deductions and credits, maximizing potential tax savings.
  • Conducted thorough interviews with clients to gather necessary information for accurate tax preparation.
  • Assisted in training new preparers on software tools and best practices for efficient return processing.

Tax Preparer

Jackson Hewitt Tax Service
11.2022 - Current
  • Interviewed [Type] clients to gather information and gather necessary paperwork prior to preparing tax returns.
  • Kept complete records of client tax returns and supporting documentation to reduce errors.

Cashier

7-Eleven
01.2021 - 11.2022
  • Credit cards, checks, gift cards, and coupons were all processed by me.
  • Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans.

Manager

Liberty Tax
12.2015 - 04.2022
  • Oversaw a team of [#] direct reports who were responsible for over [#] employees.
  • Organized payroll statements, shipment amounts and dates, employee schedules, and sanitation in the workplace.

Education

GED -

Jefferson High School
Tampa, FL
01.2009

Bachelor of Arts - Child Development

Post University
Waterbury, CT
05-2024

Skills

  • Organization skills
  • Customer satisfaction
  • Multi-Task Management
  • Customer needs assessment
  • Customer service
  • Team leadership
  • Decision-making

Timeline

Manager

KFC
05.2024 - Current

Tax Preparer

Kim's Fast Tax
01.2023 - Current

Tax Preparer

Jackson Hewitt Tax Service
11.2022 - Current

Cashier

7-Eleven
01.2021 - 11.2022

Manager

Liberty Tax
12.2015 - 04.2022

GED -

Jefferson High School

Bachelor of Arts - Child Development

Post University

Owner

Precious Hands Cleaning Service