Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Stephanie Sheehan

Humble,TX

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

21
21
years of professional experience

Work History

Cashier Floor Supervisor

Kroger
11.2022 - Current
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Built positive relationships with customers to increase repeat business.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain team.
  • Assisted customers in need to promote pleasant shopping experiences and encourage return business.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Monitored areas for security issues and safety hazards.
  • Quickly and accurately counted drawers at start and end of each shift.

Shopper/Delivery Driver

INSTACART
11.2021 - 01.2023
  • Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
  • Performed deliveries throughout greater Austin and Houston area.
  • Exceeded customer expectations consistently as evidenced by 5 star feedback rating.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Managed customer inquiries and complaints in polite and professional manner.

Showroom Administrator

MISSION RESTAURANT SUPPLY
03.2015 - 09.2021
  • Responsible for all mail/packages incoming and outgoing.
  • Managed administrative processes and prepared key reports and documentation.
  • Gathered, entered and updated data to maintain departmental records and databases.
  • Worked with finance department to file receipts and reimbursements.
  • Liaised with technical support staff to maintain or repair office equipment.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Computerized office activities, maintained customer communications, and tracked records through delivery.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.

Hostess

BARTLETT'S
04.2012 - 02.2015
  • Monitored sections of restaurant for empty and cleaned tables, while keeping guests informed of status of their wait times and comfortable while waiting.
  • Answer telephone and book reservations, while maintaining calm and cheerful atmosphere for all guests.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Supported needs of 20 person wait staff who attended to specific needs of countless customers daily for fine dining restaurant with social relevancy and intentionality.

Retail Sales Manager

FIRST E COMMERCE, INC
08.2007 - 04.2011
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues

Auction Coordinator

GASTON & SHEEHAN AUCTIONEERS, INC
01.2004 - 12.2006
  • Managed scheduling, marketing and executing up to 5 auctions weekly for clients such as Austin Police Department, City of Austin, Travis County, and other government agencies as well as regularly scheduled sales onsite.
  • Clerked and reconciled all sales receipts, up to $250,000 per auction in cash and checks.
  • Assisted in maintaining Vehicle Storage Facility, including registration search, certified letters, and title transfer preparation.
  • Managed daily appointments and meetings with consignors to set auction terms, format and timelines.
  • Confirmed merchandise was properly staged and presented during auction.

Motorcycle Sales

CENTRAL TEXAS HARLEY-DAVIDSON
04.2002 - 01.2004
  • Responsible for providing informed major purchase experience tailored to client's specifications and requirements efficiently, utilizing product knowledge, corporate financing, as well as coordinating sales between various departments.
  • Arranged for advertising and promotions for various customer appreciation events.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Education

* -

Central Texas College
Killeen, TX

Skills

  • Administrative and Clerical Support
  • Cash Handling and Reconciliation
  • Supply Management
  • Travel Planning
  • Office Equipment Maintenance
  • Customer-focused approach to trouble shooting, resolving problems and ensuring repeat business

Languages

Spanish
Professional Working

Timeline

Cashier Floor Supervisor

Kroger
11.2022 - Current

Shopper/Delivery Driver

INSTACART
11.2021 - 01.2023

Showroom Administrator

MISSION RESTAURANT SUPPLY
03.2015 - 09.2021

Hostess

BARTLETT'S
04.2012 - 02.2015

Retail Sales Manager

FIRST E COMMERCE, INC
08.2007 - 04.2011

Auction Coordinator

GASTON & SHEEHAN AUCTIONEERS, INC
01.2004 - 12.2006

Motorcycle Sales

CENTRAL TEXAS HARLEY-DAVIDSON
04.2002 - 01.2004

* -

Central Texas College

Similar Profiles

CREATE PROFILE
Stephanie Sheehan