Stephanie Yancy
Missouri City,Tx
Summary
Productive Operations leader with a 10+ year track record in data management, customer relations and complex problem-solving. Oversees administrative operations and handles all administrative needs with efficiency and professionalism. Advanced skills in Office 365 and QuickBooks.
Overview
20
20
years of professional experience
Work History
Operations Coordinator
Agiliti Health
11.2011 - Current
- Boosted productivity by 40%, while establishing effective communication channels between departments.
- Handled over 150+ patient files and confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Administrative Assistant
Freewill Fellowship Church
10.2007 - 08.2011
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Composes memos, transcribes notes, and researches and creates presentations
- Generated reports, and prepared and monitored invoices and expense reports
- Assisted with compiling and developing the annual budget
- Safeguarded sensitive information by maintaining strict confidentiality in all aspects of administrative duties.
- Improved internal communication by creating and distributing timely meeting agendas, minutes, and follow-up action items.
Scheduler
Christus Visiting Nursing Association of Houston
01.2005 - 10.2007
- Responsible for checking in patients, making sure patients fill out necessary forms, and taking messages for physicians
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Education
Bachelor of Arts - Business Administration
University Of Houston
Houston 05.2015
High School Diploma -
Ross Sterling High School
Houston, TX01.1987
Skills
- Scheduling Management
- Customer Invoicing
- Process Implementation
- Supply Ordering
- CNA
- Microsoft Dynamics 365
- Workload Management
- Motivational Skills
Affiliations
Member of the HCSEA HealthCare Service Excellence Association
Otherexperience
- Microsoft Office Suite
- Word
- Excel
- Publisher
- InCare equipment inventory and billing tracking database system
- Internet based payroll system
- Workday
- Ceridian
Timeline
Operations Coordinator
Agiliti Health
11.2011 - Current
Administrative Assistant
Freewill Fellowship Church
10.2007 - 08.2011
Scheduler
Christus Visiting Nursing Association of Houston
01.2005 - 10.2007
Bachelor of Arts - Business Administration
University Of Houston
High School Diploma -
Ross Sterling High School
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