Stephy Aveiga-Carrera
Tavares,FL
Summary
Dynamic professional with a proven track record in customer service and sales. Expert in banquet coordination and bilingual communication, adept at fostering client relationships and enhancing dining experiences. Achieved significant sales conversions through effective teamwork and negotiation skills, demonstrating a results-driven approach.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Cuba Libre Restaurant & Rum Bar
12.2023 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Fostering a welcoming atmosphere that makes every guest feel like part of the family. Teamwork & looking out for each coworker.
- Assisting with private buyout banquet services, tailoring experiences to meet client needs in a high-traffic, convention-driven location.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Prime 3 on Main Steakhouse
02.2023 - 10.2023
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Continuously learning and applying knowledge of wine pairings to enhance guest satisfaction.
- Delivering refined steps of service to ensure each guest receives a premium dining experience
Sales Representative
Apex Roofing & Restoration - 4 States
06.2022 - 12.2022
- Engaging with potential customers door-to-door, building rapport, and converting leads into sales.
- Frequently traveling the state of Florida to meet client needs and secure sales opportunities.
- Skilled in negotiating and finalizing contracts, ensuring mutual satisfaction and ongoing relationships with clients for referrals.
Pharmacy Technician
Publix Pharmacy
07.2020 - 02.2022
- Counted and labeled prescriptions with correct item and quantity.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Started during COVID with filling of more than 500 daily prescriptions in high-volume, tight spaced environment.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Server
Froggers Grill & Bar Mt. Dora
08.2017 - 05.2020
- Bussed and reset tables to keep dining room and work areas clean.
- Full understanding of menu and bar items, enabling upselling opportunities.
- Capable of carrying up to 50 lbs
- Fast-paced environment with multitasking on all sides of restaurant.
Education
High School Diploma -
Mt. Dora High School
Mount Dora, FL05.2019
Skills
- Teamwork
- Banquet Coordination
- Customer Service
- Bilingual
- Result Driven
- Sales
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Server
Cuba Libre Restaurant & Rum Bar
12.2023 - Current
Server
Prime 3 on Main Steakhouse
02.2023 - 10.2023
Sales Representative
Apex Roofing & Restoration - 4 States
06.2022 - 12.2022
Pharmacy Technician
Publix Pharmacy
07.2020 - 02.2022
Server
Froggers Grill & Bar Mt. Dora
08.2017 - 05.2020
High School Diploma -
Mt. Dora High School
- CPhT - Certified Pharmacy Technician
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