Hardworking with success providing individualized patient care. Committed to delivering best-in-class patient care through effective education and counseling. Proven leadership focused on increasing and enhancing patient care and satisfaction. Streamline safety protocols for comprehensive patient care.
Hi, I’m
Stequisha Hankton
San Antonio,TX
Summary
Overview
7
years of professional experience
1
Certification
Work History
Retina Consultants Of Texas
Ophthalmic Technician/Dedicated Assistant Scribe
06.2023 - Current
Job overview
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Trained new ophthalmic technicians on clinic protocols, fostering teamwork within the practice.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Reduced wait times for patients by efficiently managing appointment schedules and coordinating with other staff members.
- Streamlined inventory management processes, reducing waste while maintaining necessary supplies for daily operations.
- Conducted tonometry testing to measure pressure inside patient's eye to determine presence of glaucoma
- Contributed to the success of eye surgeries by preparing patients and ensuring proper pre-operative procedures were followed.
- Collaborated with multidisciplinary teams to develop comprehensive care plans for patients with diverse needs.
- Demonstrated excellent communication skills when liaising between patients, physicians, and insurance companies regarding treatment options and costs.
- Supported clinic growth by participating in community outreach events promoting eye health awareness among local residents.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Assisted in the training of new scribes, sharing best practices for efficient documentation and communication with medical staff.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Increased physician productivity by handling administrative tasks such as scheduling appointments and managing patient inquiries.
- Supported clinical research efforts by accurately documenting study-related data and assisting with data analysis when required.
Premiere Medical Group
Ophthalmic Medical Assistant
05.2020 - 05.2023
Job overview
- Assisted physicians and nursing personnel with injections, phlebotomy, and other patient care procedures
- Reported significant changes in patient condition to facilitate advanced care
- Worked interdependently with other professionals to provide quality health care to patients
- Stocked supplies and instruments for examination rooms
- Conducted pre-authorizations and referrals to meet third-party insurer requirements
- Documented medical data in patient charts, facilitating accurate records
- Prioritized patient needs identified through phone, electronic, and walk-in communication to comply with established guidelines
- Triaged patients and performed vital checks for patient flow facilitation
- Cleaned treatment rooms and medical instruments, complying with infection control standards
- Provided patient education and after visit care instructions to foster care continuum
- Obtained patient medical histories for inclusion in records
- Conducted tonometry or tonography tests to measure intraocular pressure
- Conducted binocular disparity tests to assess depth perception
- Assisted patients to insert and remove contact lenses
- Took and documented patients' medical histories
- Administered topical ophthalmic and oral medications
- Conducted visual field tests to measure field of vision
- Assisted physicians in performing ophthalmic procedures, including surgery
- Called patients to inquire about post-operative status and recovery
- Measured near, distance, pinhole, or dynamic visual acuity
- Measured function of eye muscles
- Sterilized ophthalmic and surgical instruments.
Ochsner Medical Center
Phlebotomist/ Specimen Processor
10.2018 - 05.2022
Job overview
- Maintained calendars and schedules to set appointments for management team
- Trained staff on office procedures and software applications, driving operations
- Screened incoming telephone calls, routing to appropriate personnel
- Determined charges for services requested and arranged for billing
- Knowledge of medical terminology and diagnostic procedures
- Knowledge of insurance certification requirements
- Working knowledge of healthcare registration procedures
- Operated electronic mail systems and coordinated flow of information, internally and with other organizations
- Scheduled and confirmed appointments for clients or customers.
Laboratory Specimen Receiver
06.2017 - 10.2018
Job overview
- Performs laboratory specimen receiving, processing, and distribution functions
- Oversees some specimen collections and provides direction, according to laboratory guidelines
- Performs patient data, order entry, and result distribution, in order to maintain efficient and productive operations of the laboratory
- Provides customer service support to phlebotomists, technical staff, and laboratory clients
- Conducts hemoglobin tests to evaluate donor iron levels
- Collects specimens at specific time intervals for tests, such as those assessing therapeutic drug levels
- Collects fluid and tissue samples, using appropriate collection procedures
- Documents specimen transfers to monitor progress through collection to laboratory analysis and diagnosis
- Organizes and cleans blood-drawing trays to maintain sterile environment
- Communicates with patients to discuss medical history
- Enters patient, specimen, insurance, and billing information into computer.
Jean Lafitte National Park
Park Ranger
11.2016 - 07.2018
Job overview
- Provide visitor services by explaining regulations, answering visitor requests, needs, and complaints, and providing information about the park and surrounding areas
- Prepare and present illustrated lectures and interpretive talks about park features
- Perform emergency duties to protect human life, government property, and natural features of the park
- Conduct field trips to point out scientific, historic, and natural features of parks, forests, historic sites, or other attractions
- Confer with park staff to determine subjects and schedules for park programs
- Construct historical, scientific, and nature visitor-center displays
- Compile and maintain official park photographic and information files
- Take photographs and motion pictures for use in lectures and publications and to develop displays
- Plan and develop audiovisual devices for public programs
- Organize public events at the park.
Education
University of South AlabamaMobile, AL
B.S In Nursing
University Overview
Skills
- Medication Documentation
- Organization and Prioritization
- Billing Data Verification
- Research and Analytical Skills
- Ease with Computers and Technology
- Patient History Documentation
- Patient Management
- Interpreting laboratory results
- Diagnosing conditions
- Patient Assessments
Certification
- Paramedic
- ACLS/PALS
- CPR/AED
- Phlebotomy
Career Objective
Career Objective
Ophthalmic Medical Assistant, Premiere Medical Group, Mobile, ALContact - Summary
Contact - Summary
Hard-working Nursing major (3.2 GPA) currently attending University of South Alabama, with 3.5+ years of work experience. Aiming to leverage a proven knowledge of conflict resolution, customer satisfaction, and clinical services skills to successfully fill the role at your company. Frequently praised as focused by my peers, I can be relied upon to help your company achieve its goals.Awards
Awards
AHEC Scholars Program and graduateTimeline
Ophthalmic Technician/Dedicated Assistant Scribe
Retina Consultants Of Texas
06.2023 - Current
Ophthalmic Medical Assistant
Premiere Medical Group
05.2020 - 05.2023
Phlebotomist/ Specimen Processor
Ochsner Medical Center
10.2018 - 05.2022
Laboratory Specimen Receiver
06.2017 - 10.2018
Park Ranger
Jean Lafitte National Park
11.2016 - 07.2018
University of South Alabama
B.S In Nursing
Similar Profiles
CORTNEY PAWELECKCORTNEY PAWELECK
Lead Patient Access Specialist at Retina Consultants of TexasLead Patient Access Specialist at Retina Consultants of Texas
Alexa KendrickAlexa Kendrick
Ophthalmic Scribe Lead at Retina Consultants of TexasOphthalmic Scribe Lead at Retina Consultants of Texas
Sylvia LongoriaSylvia Longoria
Patient Liaison at Retina Consultants of TexasPatient Liaison at Retina Consultants of Texas
Shania CraftShania Craft
Ophthalmic Tech at Retina Consultants of TexasOphthalmic Tech at Retina Consultants of Texas
CARLOS A. RODRIGUEZCARLOS A. RODRIGUEZ
Environmental Protection Specialist 1 at San Antonio Water SystemsEnvironmental Protection Specialist 1 at San Antonio Water Systems