STERLENA BLAND
Raleigh,NC
Summary
Detail-oriented and motivated professional with a diverse background in customer service, logistics, and team leadership. Proven ability to excel in fast-paced environments, deliver exceptional service, and achieve organizational goals. Seeking to leverage skills and experience in a laboratory technician role.
Overview
18
18
years of professional experience
Work History
Customer Service Team Member
Learning Express Toys & Gift
12.2023 - Current
- Provided exceptional customer service, contributing to a 20% increase in customer satisfaction scores
- Managed inventory and restocked merchandise, ensuring accurate recordkeeping and product traceability
- Assisted customers in selecting gifts and toys, demonstrating strong interpersonal and communication skills
- Operated the register efficiently, handling transactions accurately and maintaining a clean work environment
- Collaborated with team members to achieve sales targets and foster a positive work environment.
Uber Eats Delivery Driver
Uber Technologies Inc.
10.2019 - 12.2023
- Ensured on-time deliveries through efficient route planning, maintaining a 95% on-time delivery rate
- Engaged with customers and merchants to enhance the delivery experience and resolve issues promptly
- Managed administrative tasks, including maintaining precise financial and mileage records
- Received commendations from customers for professionalism and service excellence.
FC Associate I
Amazon Fulfillment Center
04.2021 - 03.2022
- Executed order fulfillment tasks with precision and efficiency, ensuring accurate processing and delivery
- Maintained a clean and organized work environment, adhering to safety and quality standards
- Collaborated with team members to achieve daily production goals, demonstrating strong teamwork skills
- Identified and implemented process improvements, resulting in a 15% increase in efficiency.
Stay at Home Mother
Freelancing
03.2016 - 04.2021
- Managed household responsibilities and child education, demonstrating strong multitasking and organizational skills
- Collaborated with medical professionals and fostered a local support network to ensure the well-being of the family
- Developed and implemented educational activities to stimulate child development and learning.
Specimen Processing Team Lead
Quest Diagnostics Incorporated
04.2006 - 03.2016
- Led a high-performing team in processing specimens efficiently and accurately, ensuring adherence to strict laboratory protocols and quality standards
- Motivated and mentored team members, fostering a positive work environment and encouraging professional growth
- Managed accessioning processes to meet hourly quotas, demonstrating strong organizational and time management skills
- Coordinated with multiple departments to prioritize and process specimens for various assays, maintaining a high level of accuracy and efficiency
- Ensured compliance with safety regulations and quality control measures, contributing to a safe and effective laboratory operation
- Communicated effectively with team members and management, providing regular updates on workflow and productivity
- Conducted regular quality checks and implemented process improvements to enhance overall efficiency and performance.
Education
WCPSS SETT -
APP-GARDEN UNIVERSITY
02.2022
High School Diploma -
Rocky Mount High School
06.1995
Child Care Credentials I&II -
Nash Technical Community College
05.1995
Skills
- Leadership and Team Building
- Time Management and Organizational Skills
- Problem Solving and Critical Thinking
- Customer Service and Communication
- Proficient in Microsoft Word
- Teamwork and Collaboration
- Research and Data Analysis
- Cash Handling
- Typing 40 wpm
Timeline
Customer Service Team Member
Learning Express Toys & Gift
12.2023 - Current
FC Associate I
Amazon Fulfillment Center
04.2021 - 03.2022
Uber Eats Delivery Driver
Uber Technologies Inc.
10.2019 - 12.2023
Stay at Home Mother
Freelancing
03.2016 - 04.2021
Specimen Processing Team Lead
Quest Diagnostics Incorporated
04.2006 - 03.2016
WCPSS SETT -
APP-GARDEN UNIVERSITY
High School Diploma -
Rocky Mount High School
Child Care Credentials I&II -
Nash Technical Community College
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