CUSTOMER SERVICE.
BRIDGES INC
MEMPHIS, TN
05.2004 - 08.2004
- Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Politely assisted customers in person and via telephone.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Provided ongoing guest service, including giving fashion advice.
- Directed calls to appropriate individuals and departments.
- Asked open-ended questions to assess customer needs.
