STERLINE M. JOSEPH
Summary
Dedicated accounting professional with a strong foundation in financial accounting and over a decade of experience in customer service and banking. Skilled in bank reconciliation and invoice verification, contributing to exceptional financial accuracy and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Accountant I
Budget and Finance, Division Internal Services Department
01.2022 - 01.2023
- Reconciled accounts payable daily, ensuring accurate and timely financial status updates.
- Maintained meticulous records of outstanding payables, preventing overpayment and ensuring financial accuracy.
- Ensured accuracy in vendor payment records, eliminating duplication and enhancing payment reliability.
- Verified invoices against purchase orders, confirming receipt of goods or services prior to vendor payment.
- Obtained necessary data regarding invoice payments to facilitate timely processing.
- Reconciled bank statements to ensure accuracy and consistency in financial records.
- Posted financial data in Excel spreadsheets for inventory management.
Part Time Teller
Power Financial Credit Union
10.2017 - 01.2022
- Process Teller transactions (Deposits, Withdrawals, cashier's check, loan payments).
- Delivered exceptional customer service and referred clients to bankers for specialized financial advice.
- Cross-sold banking products to enhance customer financial services and strengthen client relationships.
- Maintained balanced drawer daily, ensuring accurate cash handling and accountability.
- Process cash Shipment in and shipment out.
Customer Service Representative/Supervisor
HIGHGATE HOTEL
03.2016 - 01.2017
- Greet guests and provide excellent customer service experience in person and over the phone.
- Processed reservations in person, over the phone, via email, and faxes to ensure seamless guest bookings.
- Promoted rooms and hotel's services to enhance guest experience and maximize revenue.
- Manage reservations, keep track of hotel's availability, and occupancy.
- Answer questions about the hotel's services, charges, and guests' billing accounts.
- Reconcile all billing transactions, settlements, and invoices to generate accounting reports to submit to account department.
- Led training sessions for new staff on customer service protocols to improve service quality and consistency.
Customer Service Representative
Majestic Hotel
11.2014 - 01.2016
- Welcomed guests by phone and in person, ensuring a positive first impression.
- Established rapport with guests, effectively resolving complaints and issues to enhance customer satisfaction.
- Managed reservations through phone, face-to-face interactions, and fax requests, ensuring accurate booking and guest information.
- Process payments and reconcile guests' billing.
Head teller
JP Morgan Chase
02.2010 - 01.2014
- Processed retail and commercial transactions, including deposits, withdrawals, loan payments, and foreign currency exchanges, ensuring accuracy and compliance with bank policies.
- Maintain balance drawer without overages or shortages.
- Perform teller monthly surprise audits, ATMs, and branch cash vault audits.
- Ordered branch cash usage and replenished ATMs, managing cash shipments to Federal Reserve to maintain operational efficiency.
- Identified customer needs to recommend suitable products.
- Cross-sell bank products and services.
- Generated sales leads for loans and investments, contributing to branch growth by expanding customer base.
Education
Bachelor's Degree - Accounting
Southern New Hampshire University
Associate Degree - Business
Miami Dade College
Certification - Substitute Teacher
Skills
- Financial reporting
- Business accounting standards
- Excel proficiency
- Invoice verification
- Bank reconciliation
- Problem solving
- Attention to detail
- Team collaboration
- Communication
Timeline
Accountant I
Budget and Finance, Division Internal Services Department
01.2022 - 01.2023
Part Time Teller
Power Financial Credit Union
10.2017 - 01.2022
Customer Service Representative/Supervisor
HIGHGATE HOTEL
03.2016 - 01.2017
Customer Service Representative
Majestic Hotel
11.2014 - 01.2016
Head teller
JP Morgan Chase
02.2010 - 01.2014
Bachelor's Degree - Accounting
Southern New Hampshire University
Associate Degree - Business
Miami Dade College