Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sterling Altman

Grand Rapids,MI

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

22
22
years of professional experience

Work History

Mobile Service Tech. VRS. Sales. Mobile Router.

Tesla
09.2021 - Current
  • Exceeded performance metrics consistently by maintaining a strong focus on efficiency and quality service delivery.
  • Enhanced inventory management for mobile service vehicles, reducing downtime and increasing productivity.
  • Mentored junior technicians, fostering a supportive learning environment for skill development in the workplace.
  • Proactively identified potential areas for improvement within operations processes by proposing cost-effective solutions that optimized workflow efficiencies.
  • Managed work orders efficiently, ensuring proper documentation and accurate billing practices.
  • Mitigated risks associated with device mishandling or misuse by providing customers with clear instructions for proper care and maintenance.
  • Contributed significantly to achieving departmental goals related to customer satisfaction rates by prioritizing task completion based on urgency levels.
  • Established a reputation as a reliable service provider, resulting in an increased number of referrals from satisfied clients.
  • Improved customer satisfaction by providing timely and efficient mobile service repairs.
  • Responded to service requests during and after business hours.

Auto Technician

Borgman Ford Mazda
06.2015 - Current
  • Troubleshooting, diagnosing, researching and repairing vehicles. Manages 3 bays at any given time. Used to working on a timeline, ability to multitask is a must. Customer facing explanation and quotes.

Owner/Operator

Adams Street Illumination
01.2009 - Current
  • Consultations, marketing, and innovative solutions for customers needs. Work included LED integration to Marine and Automotive applications. Installed LED’s, Subwoofers, Speakers, Wireless audio, head units, and other Audio/visual equipment. Competitive pricing, quoting, and installations.

Shop Foreman

Affordable Limousine
05.2009 - 02.2014
  • Ran daily shop duties. Managed schedules, 18 limousines and 2 charter busses. Duties included- regular maintenance, safety inspections, installed audio and visual equipment, managed repairs, and cleaned limos for customers.

Track Laborer

Jaeger Railroad Salvage
01.2003 - 01.2009
  • Duties included maintaining heavy machinery, maintaining railroad track, and employee safety.

Education

High School -

Hudsonville High School
01.1999

G.E.D. - undefined

01.1999

Skills

  • Self motivator Problem solver Customer service driven Honesty Integrity Adaptable Hard working Responsible Loyal Willingness to learn Fantastic communication skills both verbal and written
  • Remote support
  • Work order management
  • Performance optimization
  • Mobile device expertise
  • Knowledge sharing
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Multitasking Abilities

Timeline

Mobile Service Tech. VRS. Sales. Mobile Router.

Tesla
09.2021 - Current

Auto Technician

Borgman Ford Mazda
06.2015 - Current

Shop Foreman

Affordable Limousine
05.2009 - 02.2014

Owner/Operator

Adams Street Illumination
01.2009 - Current

Track Laborer

Jaeger Railroad Salvage
01.2003 - 01.2009

G.E.D. - undefined

High School -

Hudsonville High School

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Sterling Altman