Sterling Code
Salt Lake City,Utah
Summary
Food & beverage and events leader with nearly a decade of experience across luxury hotels, private clubs, and high-volume brands. Proven record of opening new restaurant outlets, elevating guest satisfaction, and driving revenue growth through smart pricing, menu engineering, and operational rigor. Known for building high-performing teams, tightening systems and standards, and delivering highly personalized guest experiences that drive loyalty and repeat business.
Overview
9
9
years of professional experience
Work History
Food & Beverage Manager
IHG Hotels & Resorts
07.2025 - Current
- Lead dual oversight of banquet (60%) and restaurant (40%) operations, directing a front-of-house team to deliver innovative, memorable guest experiences.
- Improved overall guest feedback scores from 4.25 in Q2 to 4.46 in Q3 by tightening service standards, coaching staff, and resolving issues quickly and personally.
- Optimized menu engineering and pricing based on market analysis, increasing average cover from $31.50 to $44.41 while maintaining strong guest value perception.
- Took ownership of private dining room bookings and contracting, exceeding revenue forecast/goal by 8.5%, and led Banquets to exceed monthly forecast by an average of 23% since joining.
- Strengthened operational and administrative performance by resolving POS and process gaps, elevating cleanliness and safety, and improving BEO, forecasting, and reporting accuracy for better financial decisions.
Restaurant Manager
Wasatch Peaks Ranch
11.2023 - 07.2025
- Opened three brand-new restaurant outlets from concept to launch, leading pre-opening planning, hiring, training, vendor partnerships, POS setup, and Health Department compliance.
- Subsequently oversaw operations of six distinct restaurants across a private, ultra-luxury, member-only mountain club.
- Ensured exceptional member experiences by leading cross-functional FOH teams in a fast-paced, high-expectation environment with golf, ski, and wilderness amenities.
- Implemented and enforced service standards, training programs, and SOPs that elevated consistency, speed of service, and member satisfaction.
- Coordinated logistics and communication across a sprawling property, aligning F&B operations with Golf, Ski, Lodging, and Member Services.
- Optimized scheduling, inventory, and product mix to balance premium experiences with labor and COGS targets.
- Partnered with the culinary team to develop seasonal menus and distinct dining concepts that reflected luxury positioning and global culinary trends.
Sales & Events Manager
Grand America Hotels & Resorts
11.2021 - 09.2023
- Experienced Sales Manager with a strong background in selling, organizing, and executing successful and luxurious events, conferences, and meetings of 3,000+ attendees
- Proven track record of driving sales and revenue growth through effective sales strategies and customer relationship management
- Skilled in developing and maintaining relationships with clients, vendors, and stakeholders to ensure the successful execution of events
- Strategic thinker with a knack for problem-solving and a keen eye for detail
Food And Beverage Assistant Manager
Grand America Hotels & Resorts
02.2019 - 11.2021
- Successful task force Food and Beverage Assistant Manager, bouncing across 8 properties in the Grand America Hotels & Resorts family of properties, specifically due to my value to the company during the COVID-19 pandemic.
- Lead grand opening of flagship property's new restaurant, Laurel Brasserie & Bar, training new employees and developing standard operating procedures
- Skilled banquet leader for special events, including annual large conference in Sun Valley, Idaho, catering to the world's wealthiest individuals
Assistant Store Manager
Starbucks
11.2017 - 01.2019
- Focus on developing team of approximately 30 members to reduce turnover rates, increase output and elevate performance and passion of current team members
- Implemented Coffee Master program in store to educate team members of the history of coffee and techniques to increase quality of beverages
- Lead a district wide campaign to increase quality of stores by self auditing all aspects of stores according to corporate Quality Assurance Standards protocols, using results of the audit to retrain team members on specific areas needing improvement
Shift Supervisor
Starbucks
09.2016 - 11.2017
- Manage day to day operations of the store on the front lines
- Handle any customer complaints with elegance and professionalism
- Handle daily cash accounting and reporting of daily sales transactions
Education
High School Diploma -
Segue Private Academy
Killeen, TX10.2015
Languages
French
Limited Working
Timeline
Food & Beverage Manager
IHG Hotels & Resorts
07.2025 - Current
Restaurant Manager
Wasatch Peaks Ranch
11.2023 - 07.2025
Sales & Events Manager
Grand America Hotels & Resorts
11.2021 - 09.2023
Food And Beverage Assistant Manager
Grand America Hotels & Resorts
02.2019 - 11.2021
Assistant Store Manager
Starbucks
11.2017 - 01.2019
Shift Supervisor
Starbucks
09.2016 - 11.2017
High School Diploma -
Segue Private Academy