Sterling Cooper
Jessup,MD
Summary
Results-driven Automotive Technician and business owner with expertise in technical training and operational management. Known for exceptional attention to detail and effective communication, facilitating smooth service delivery and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Automotive Technician
Len Stoler Lexus of Owings Mills
Owings Mills, MD
07.2025 - Current
- Diagnose vehicle issues using advanced diagnostic tools and equipment.
- Collaborate with service advisors to address customer concerns effectively.
- Document repair processes and parts used for accurate service records.
- Replace defective parts with new or reconditioned parts following manufacturers' instructions.
- Perform routine maintenance including oil changes, tire rotations, and brake pad replacements.
- Test automotive systems such as brakes, steering, suspension, transmission and engine performance.
- Attended technical training courses when available to increase knowledge base.
- Displayed excellent customer service skills when interacting with customers regarding their automotive needs.
- Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
- Repair engines and transmissions, providing labor and parts cost breakdowns for work performed.
- Perform routine maintenance and repairs on various Toyota models.
Owner/Director
Luxury Automotive Detailing
Elkridge, MD
09.2019 - Current
- Provide wash and detail services for automotives, motorcycles and boats Customer cars
- Developed policies and procedures for the organization.
- Monitor business-related social media accounts
- Restock inventory at a weekly basis
- Managed daily operations of luxury automotive detailing business.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Managed sales presentations to promote product and brand benefits.
Automotive Technician
Sheehy Toyota
Laurel, MD
08.2023 - 07.2025
- Conduct Maryland State Inspections.
- Perform recalls /assist in expert level recalls.
- Experience with a/c recharge, suspension work, brake work, etc.
- Experience with engine repair, transmission replacement.
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Maintained a clean and organized work environment to enhance safety.
- Conducted thorough inspections to identify potential mechanical problems.
- Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
- Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
Express Technician
Nissan of Paducah
Paducah, KY
11.2022 - 08.2023
- Rotate tires, use power tools and various shop equipment, change oil, maintenance flushes, vehicle inspections and minor tech
- Performed routine vehicle inspections and maintenance tasks efficiently.
- Diagnosed vehicle issues using advanced diagnostic tools and software.
- Communicated effectively with customers regarding service needs and recommendations.
- Ensured compliance with safety regulations during all service operations.
- Installed new parts and components in accordance with factory specifications.
- Completed preventive maintenance services such as oil changes, lubrication, and filter replacements.
Lot Attendant
Koons Chevrolet
Clarksville, MD
06.2019 - 09.2019
- Organized vehicle inventory and maintained accurate lot layout.
- Inspected vehicles for cleanliness and readiness for customer viewing.
- Maintained cleanliness of the sales lot and showroom area.
- Assisted customers with vehicle inquiries and provided lot directions.
- Collaborated with management to improve lot organization and customer flow.
Sales Associate
Footlocker
Columbia, MD
06.2018 - 11.2018
- Assisted customers with product selections and provided excellent service.
- Maintained store organization and ensured merchandise displays were appealing.
- Educated customers about product features, benefits, and promotions.
- Handled inventory management tasks, including restocking shelves and tracking stock levels.
Education
High School Diploma -
Long Reach High School
Elkridge, MD05-2019
Some College (No Degree) - Engineering
Howard Community College
Columbia, MDSkills
- Customer relationship management (CRM)
- Relaying complex information
- Technical training
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Team collaboration
- Troubleshooting and Diagnostics
- Vendor relations
- Detailing
- Automotive Repair
- Vehicle inspection
Personal Information
Work Permit: Authorized to work in the US for any employer
Accomplishments
- Certified Toyota Technician
- Certified Nissan Technician
- Certified Lexus Technician
References
References available upon request.
Timeline
Automotive Technician
Len Stoler Lexus of Owings Mills
07.2025 - Current
Automotive Technician
Sheehy Toyota
08.2023 - 07.2025
Express Technician
Nissan of Paducah
11.2022 - 08.2023
Owner/Director
Luxury Automotive Detailing
09.2019 - Current
Lot Attendant
Koons Chevrolet
06.2019 - 09.2019
Sales Associate
Footlocker
06.2018 - 11.2018
High School Diploma -
Long Reach High School
Some College (No Degree) - Engineering
Howard Community College
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