Sterling Douglas
Houston,TX
Summary
Food service professional with extensive managerial experience in optimizing operational efficiency and ensuring high-quality service standards. Effective in fostering team collaboration and consistently achieving business goals. Reliable and adaptable, with strong leadership and communication skills.
Experienced with overseeing all aspects of food service operations, including staff management and customer relations. Utilizes strategic planning to enhance service quality and operational efficiency. Track record of implementing effective training programs and maintaining high standards of excellence.
Overview
23
23
years of professional experience
1
1
Certification
Work History
General Manager of Food Service
Hooters
12.2001 - 02.2025
- Assisted in managing daily food service operations to ensure efficiency and quality.
- Supported staff training initiatives to enhance team performance and service knowledge.
- Coordinated inventory management processes to optimize stock levels and reduce waste.
- Maintained compliance with health and safety regulations to uphold workplace standards.
- Contributed to menu planning discussions, incorporating seasonal ingredients for customer satisfaction.
- Helped implement standard operating procedures for food preparation and service consistency.
- Engaged with customers to gather feedback, improving overall dining experiences and service delivery.
Education
Business Management
Texas Southern University
Houston, TX05-1991
Skills
- Operations management
- Cost control
- Creativity and innovation
- Marketing and promotions
- Sales growth
- Scheduling and rostering
- Menu development
- Team development
- Customer service
- Quality control
- Performance evaluations
- Cost controls
- Food preparation
- Purchasing
- Regulatory compliance
- Staff supervision
- Staff leadership
- Facility maintenance
- Hiring standards
- Special events planning
- Staff motivation
- Ordering supplies
- Health inspections
- Equipment management
- Sales leadership
- Waste reduction
- Sales planning
- Hiring procedures
- Sanitation standards
- Recipe creation
- Price negotiation
- Employee retention
- Promotions planning
- Allergy awareness
- Resource allocation
- Food storage
- Catering coordination
- Production records
- Wine pairing
- Food presentation
- Bar management
- Portion control
- Fine-dining expertise
- Nutrition
- Menu design
- Menu pricing
- Department growth
- Service records
- Table service
- Kitchen operations management
- Food safety management
- Training and onboarding
- Critical thinking
- Front of house management
- Reliable and responsible
- POS terminal operation
- Safe food handling
- Supply ordering and management
- Employee performance evaluations
- Delegating assignments and tasks
- Collaboration and teamwork
- Inventory management
- Money handling
- Problem-solving
- Coaching and mentoring
- Employee supervision
- ServeSafe manager
- Expense tracking
- Quality assurance
- Kitchen equipment operation and maintenance
- Anticipating problems
- Calm and pleasant demeanor
- Monitoring food preparation
- Work Planning and Prioritization
- Recruitment
- Menu pricing and writing
- Food plating and presentation
- Health code compliance
- Managing reservations and large parties
- Recipes and menu planning
- Back of house management
- Investigating complaints
- Kitchen staff coordination
- Calendar and scheduling software
- ServSafe food manager
- Inventory management software
- Facilities planning
- Labor and overhead cost estimation
- Building maintenance
- Sales promotion
- Cost estimation
- Database interface and query software
- Fire safety regulations
- Scheduling
- G suite
- Sales and marketing
- Sanitation
- Budget administration
- Intuit quickbooks
- Profitability optimization
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
- Resolved product issue through consumer testing.
- Supervised team of [Number] staff members.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] through effectively helping with [Task].
- Documented and resolved [Issue] which led to [Results].
Affiliations
- Freemason
- Association of Information Technology Professionals
- Toastmasters
- American Society of Safety Professionals
- Society of Human Resource Management
- International Council of Nurses
- International Association of Administrative Professionals
- National Association of Social Workers
- Lions Club
- Institute of Electrical and Electronics Engineers
- APICS – Association for Supply Chain Management
- Society of Women Engineers
- American Marketing Association
- Jaycees
- Association for Computing Machinery
- American Institute of Certified Public Accountants
- American Medical Informatics Association
- Project Management Institute
- Rotary International
Certification
- [Area of certification] Training - [Timeframe]
- [Area of certification], [Company Name] - [Timeframe]
- Licensed [Job Title] - [Timeframe]
- [Area of expertise] License - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
Languages
English
Full Professional
Interests
- Cooking
- Baking
- Engaging in food photography and sharing culinary creations on social media
- Participating in cooking contests and challenges to showcase culinary skills and creativity
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Learning new cooking techniques and expanding my culinary skills
- Crafting homemade beer using specialized equipment and brewing techniques
- Growing herbs, vegetables, or fruits in home gardens
- I enjoy cooking for friends and family gatherings
- I like trying new recipes and food trends
- Wine Tasting
- Home Brewing
- Volunteering at community kitchens and food-related charities
- Food Blogging
- Food Photography
- Food justice advocate, working to address food insecurity and promote access to healthy, affordable food
- Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
- Enjoy experimenting with different ingredients and flavors in the kitchen
- Bread Making
- Cake Decorating
Email Communication
- FW: Charged Tips Alert - 04/05/2024
- Kirby
- Sat 4/6/2024 9:38 AM
- To: Sterling Douglas
- 1 attachments (26 KB)
- Charged_Tips_Alert_20240405.csv
- -Original Message-
- From: David Shetsky
- Sent: Saturday, April 6, 2024 5:10 AM
- To: Houston West ; Pearland
- Subject: FW: Charged Tips Alert - 04/05/2024
- From: ITWercsSQL
- Sent: Saturday, April 6, 2024 5:10:04 AM (UTC-06:00) Central Time (US & Canada)
- To: Directors of Operations; Regional Managers; Tim Baum; Chip Davis; lrichardson@hooters.com; jwilson@hooters.com
- Subject: Charged Tips Alert - 04/05/2024
Timeline
General Manager of Food Service
Hooters
12.2001 - 02.2025
Business Management
Texas Southern University
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