Sterling Gelin
Customer Service Specialist
Fort Myers,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Customer Service Representative Specialist
BRIGHTSURE INUSURANCE GROUP
Fort Myers, FL
10.2018 - 04.2023
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Managed over 50 customer calls per day.
- Increased sales by 10% every quarter.
Banker
Chase Bank
Naples, FL
02.2013 - 09.2018
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Provided advice on different bank products and financial options.
- Opened, closed, and updated accounts for customers.
- Opened average of 10 new weekly accounts
Advisory IT Specialist
Time Warner Cable
Albany, NY
06.2010 - 12.2012
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Managed over 100 customer calls per day.
Education
Associate of Arts - Business Administration And Management
Siena College
Albany, NY 09.2010 - 12.2012
Skills
Sales expertise
undefinedTimeline
Customer Service Representative Specialist
BRIGHTSURE INUSURANCE GROUP
10.2018 - 04.2023
Banker
Chase Bank
02.2013 - 09.2018
Associate of Arts - Business Administration And Management
Siena College
09.2010 - 12.2012
Advisory IT Specialist
Time Warner Cable
06.2010 - 12.2012
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