Sterling Hardin

Worked as the integration and implementation lead for new clients, developed project plans, infrastructure discovery and training. Collaborated with executive team to design and implement new process for Sales, Marketing, Support and Client Services

Key Achievements:

• Lead systems implementation for new clients, with focus on technical integrations using APIs, Postgres, and ETL Pipelines.
• Develop implementation plans, lead infrastructure discovery, and conduct training sessions for client technical teams.
• Design automation processes to reduce manual operations and streamline client workflows.
• Establish and manage support desk procedures and internal documentation.

Worked as the primary Salesforce CPQ administrator for 1600+ users. Assisted the executive team with configuring products and pricing configurations. Leverage best practices for pricing models within the organization.

Key Achievements:

• Configured products, pricing models, and workflows to support executive and sales initiatives.
• Developed automated client communication for renewals.

Recognized as the primary Salesforce administrator for 100+ users, in charge of assigning users, setting up dashboards, customizing reporting, configuring workflows, and overseeing technical integrations. Facilitate meetings with cross-functional teams from 25+ companies to create a standardized Salesforce process. Collaborated with the user community to structure development needs.
Key Achievements:

• Entrusted to train new users on the proper use and operation of Salesforce for maximum productivity.
• Grew a 23-person sales system into a multifaceted CRM supporting 200+ users
  
  

Managed the setup of access permissions for internal systems and the office facility. Identified network improvement opportunities and introduced processes that cut costs. Administered VoIP PBX telephone system. Investigated and resolved client issues.

Key Achievements:

• Maintain and support all aspects of IT infrastructure, including network switches, servers, and end-user computing devices.
• Manage employee system access, permissions, and user lifecycle administration across platforms.
• Administer and maintain a complex VoIP PBX system supporting an in-house call center; configure and troubleshoot call routing for both new and existing customers.
• Develop, integrate, and administer Salesforce solutions, supporting organizational sales and service workflows.

• Supported Windows IT and network infrastructure.
• Upgraded hardware, software systems, firewalls, storage caches, and servers.
• Managed FTP servers, AD/DNS, and wireless access points.
• Introduced highly available and disaster recovery solutions.

• Resolved hardware, software, server, and IT equipment issues.
• Configured authentication and authorization for directory services.
• Maintained updated security and devices.
• Regularly deployed VDI solutions using VMware Horizon.

• Installed and supported Meraki firewalls, switches, and access points.
• Diagnosed and repaired network, hardware, and software issues.
• Performed firmware updates, patches, and preventive maintenance.
• Provided onsite and remote end-user support.

• Supported troubleshooting for system crashes and performance slowdowns.
• Tracked and resolved Priority 1 issues, escalating when needed.
• Configured Cisco Unified Communication Call Manager and performed switch diagnostics.

• Assisted with website development using CMS platforms.
• Updated outdated content and corrected errors.
• Created and edited videos and images.