Sterling Jefferson
Jacksonville,Florida
Summary
Versatile HVAC Technician, skilled in all aspects of heating, ventilation and air conditioning systems installation, maintenance, and repair. Proven ability to diagnose and fix issues efficiently, use skills in reading blueprints and technical diagrams, while prioritizing safety regulations. Proficient in elevating customer experiences by expertly diagnosing and resolving HVAC system issues, de-escalation, and ensuring efficient operation and long-term satisfaction.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
HVAC Technician
Lickety Split
Jacksonville, FL
04.2025 - Current
- Diagnosed HVAC system issues using standard and specialized tools/techniques.
- Provided excellent customer service during service calls and consultations.
- Counseled customers with through upgrading systems and duct work applications
- Educated clients on system operation and maintenance practices.
- Repaired or replaced defective parts such as compressors, motors, fans and other components in heating and cooling systems
- Installed, repaired and maintained residential HVAC equipment, including furnaces, air conditioners, heat pumps and duct systems.
- Cleaned evaporator coils, condensate drains and blower wheels to maintain optimal efficiency of the unit.
Lead Installer/Service Tech
Elite AC
Jacksonville, Fl
03.2022 - 01.2024
- Standard repair of heating, ventilation, and air conditioning systems.
- Ability to stand, walk, and climb ladders and stairs, work in confined spaces and to maneuver in attics, basements, and crawl spaces to access HVAC units.
- Troubleshoot, adapt, and resolve/repair all issues to keep equipment functioning properly.
- Test each system after service/repair is complete to ensure the system is functioning properly.
- Trained junior installers on safety protocols and installation techniques.
HVAC Installer
J&W Heating and Air
Jacksonville, Fl
02.2021 - 03.2022
- Installed heating and cooling systems in residential and commercial buildings.
- Troubleshoot, adapt, and resolve/repair all issues to keep equipment functioning properly.
- Test each system after service/repair is complete to ensure the system is functioning properly.
- Perform proper inspection of customer systems to prevent future issues.
- Explain to customers each service and repair performed.
Force Management Apprentice
U.S. Air Force
Barksdale, AFB
09.2015 - 06.2019
- Managed and updated position number, duty information and AFSC/SEI updates in personnel records.
- Expertly utilized military computer systems such as MilPDS, PDRA, CMS for records review.
- Processed enlisted and officer evaluations and managed 450 records for promotion consideration.
- Validated and determined the Commander and Commander Support staff eligibility to personnel data systems.
Career Development Apprentice
U.S. Air Force
Barksdale, AFB
09.2015 - 06.2019
- Developed new process for employee evaluation which resulted in marked performance improvements.
- Obtained documents, clearances, certificates from members to complete their-out-processing checklist.
- Facilitated assignments and training programs for new team members.
- Led a comprehensive safety training program for the Military Personnel Flight and worked directly with high-ranking officials to execute out-processing actions.
- Initiated monthly audits on members Permanent Change of Station folders.
- Informed personnel regarding expiring documentation and record status.
- Processed more than 850 personnel for out-processing, which resulted in a reporting delay saving of more than $21 million.
Education
Florida State College At Jacksonville
Jacksonville, Fl 01.2021 - 11.2021
HVAC - HVAC/R
Florida State College
Jacksonville, Florida, FL 01.2021 - 11.2021
Warren Central High School -
Warren Central High School
Bowling Green, KYSkills
- Diagnosing HVAC systems
- Reading Blueprints and Technical Diagrams
- Ventilation and Airflow Balancing
- Low Electrical Diagnostics and Repair
- Handling Refrigerant
Training
- OSHA 30 Certified
- EPA Certification License
- Personnel Support for Contingency Operations (PERSCO)
- Human Resource Computer Training
- Total Quality Management
- Financial Management Certification
- Customer Service
References
References available upon request
Timeline
HVAC Technician
Lickety Split
04.2025 - Current
Lead Installer/Service Tech
Elite AC
03.2022 - 01.2024
HVAC Installer
J&W Heating and Air
02.2021 - 03.2022
Florida State College At Jacksonville
01.2021 - 11.2021
HVAC - HVAC/R
Florida State College
01.2021 - 11.2021
Force Management Apprentice
U.S. Air Force
09.2015 - 06.2019
Career Development Apprentice
U.S. Air Force
09.2015 - 06.2019
Warren Central High School -
Warren Central High School