Sterling Mock
Daytona Beach,FL
Summary
Experienced Project Analyst adept at completing projects with confidence and skill. History of performing well under pressure and accomplishing successive assignments with high accuracy. Experienced in fast-paced environments and adapts well to changing situations. Motivated and talented bringing cutting-edge data and methods to complex business problems. Offering highly analytical mindset and strong project management skills across strategy, capacity planning and scheduling areas. Friendly and approachable with excellent communication and leadership skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
IT Project Analyst
Halifax Hospital Medical Center
Daytona Beach, Florida
04.2021 - Current
- Advocated for ways to streamline ongoing projects, prioritizing shorter turnaround times and consistent development quality.
- Reported project cost analyses to enhance workflow and increase profits.
- Devised standardized project management documentation to streamline future management of repetitive projects.
- Built lasting and collaborative partnerships with individuals both within and outside of company.
- Tracked contracts for management and issued regular tracking reports covering current status and upcoming milestones.
- Managed, supervised and controlled execution of contracts ranging from $0 to $5,000,000.00.
- Evaluated procurement needs and projected expenditures.
- Interpreted contact terms and coordinated solutions to resolve disputes between clients and service providers.
Executive Assistant - IT
Halifax Hospital Medical Center
DAYTONA BEACH, FLORIDA
11.2019 - 04.2021
- Managed sales, operational data and software solutions to align with company strategic vision.
- Applied emerging technology knowledge to achieve key business objectives.
- Configured and implemented IT initiatives to produce measurable business value.
- Incorporated technology guidelines, controls, processes and solutions to mitigate business risks.
- Liaised with executive leaders to solve operational and workflow issues to reduce breakdown in data communication.
- Evaluated business requirements, leveraging information to forecast costs relating to hardware, software and consulting.
- Maintained payroll information by calculating, collecting and entering data.
- Executed billing tasks and recorded information in company databases.
- Acted as first point of contact and set appointments for the IT Management Team and CIO.
Reservation Specialist
Halifax Hospital Medical Center
Daytona Beach, Florida
04.2018 - 11.2019
- Resolved various issues and discrepancies for patients.
- Provided high level of customer service to each person by engaging patients and using active listening and effective interpersonal skills.
- Executed billing tasks and recorded information in company databases.
- Kept all patient information secure and confidential.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Developed rapport with patients and vendors to cultivate loyalty and satisfaction.
Store Manager
Toys R Us / Babies R Us
Daytona Beach, Florida
09.2010 - 06.2018
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Scheduled and led weekly store meetings for all employees.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Education
Bachelor of Science - Business Management And Supervision
Daytona State College
Daytona Beach, FL05.2021
Associate of Arts - Business Administration And Management
Daytona State College
Daytona Beach, FL05.2018
High School Diploma -
Spruce Creek High School
Port Orange, FL06.2010
Skills
- Document Filing and Retrieval
- Administrative Oversight
- Executive Calendars
- Project Organization
- Workflow Planning
- MS Office
- Verbal and Written Communication
- Computer Skills
- Teamwork and Collaboration
- Flexible and Adaptable
Accomplishments
- Employee of the month (Toys R Us): May 2010, February 2011, January 2012, October 2014, March 2016
- In March 2017, I attended the Talent Advancement Program (TAP) for Toys R Us and ranked number 1 of of 16 other managers.
- In 2017, my store ranked 3rd out of 203 stores from a YTD perspective for managing payroll.
Certification
- CNP - Certified Notary Public
Timeline
IT Project Analyst
Halifax Hospital Medical Center
04.2021 - Current
Executive Assistant - IT
Halifax Hospital Medical Center
11.2019 - 04.2021
Reservation Specialist
Halifax Hospital Medical Center
04.2018 - 11.2019
Store Manager
Toys R Us / Babies R Us
09.2010 - 06.2018
Bachelor of Science - Business Management And Supervision
Daytona State College
Associate of Arts - Business Administration And Management
Daytona State College
High School Diploma -
Spruce Creek High School
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