STERLING PAGAN
Ballston Lake,New York
Summary
Data analytics professional with a focus on customer satisfaction and expertise in data analysis, business strategy, and project management. Skilled in supporting cross-functional teams, gathering requirements, and ensuring data accuracy. Extensive experience in retail and technology. Seeking to apply skills in customer data, web analytics, and platform support at Abercrombie & Fitch.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Expert
Apple
Albany, NY
10.2021 - Current
Utilized data analytics and customer insights to deliver tailored technical support and enhance customer satisfaction, contributing to a high Net Promoter Score (94).
Worked with global teams to resolve complex technical issues, ensuring the alignment of customer data strategies with operational requirements.
Periscope BI Project Team Intern
Price Chopper
Albany, NY
01.2024 - 05.2024
Supported the integration of data analytics platforms by ensuring accurate data collection, supporting loss prevention strategies, and enhancing operational efficiency.
• Worked closely with cross-functional teams, leveraging insights from data analysis to align business requirements with analytical use cases.
Developed data dictionaries and streamlined reporting tools to ensure data accuracy across 196 stores.
Gas Field Operations Intern
National Grid USA
Albany, NY
05.2023 - 08.2023
• Collaborated with over 50+ field engineers and data analytics teams to troubleshoot production issues and conduct operational reviews.
• Managed data collection processes, ensuring alignment with company objectives and supporting environmental sustainability initiatives.
Education
Masters of Business Administration -
University At Albany, SUNY
Albany, NY05.2024
Bachelor of Science - Business Administration And Management
University At Albany, SUNY
Albany, NY05.2022
Skills
Customer Data Platforms (CDP) & Web Analytics: Experience in web-based systems like Periscope BI; knowledge of Adobe Analytics and Tealium is a plus
Cross-Functional Collaboration: Proven track record working with technology, data, and analytics teams
Data Collection & Validation: Skilled in ensuring the accuracy of data in various platforms
Project Management: Efficient backlog grooming, documentation, and requirements alignment
Technical Proficiency: SQL, Tableau, and basic JavaScript for data manipulation
Global Market Adaptability: Experience working with teams across different regions
Certification
- Google - Google Data Analytics
- IBM - Introduction to Data Science
- Tableau - Tableau Business Intelligence Analyst
LANGUAGES
English
Native/ Bilingual
Spanish
Professional
Timeline
Periscope BI Project Team Intern
Price Chopper
01.2024 - 05.2024
Gas Field Operations Intern
National Grid USA
05.2023 - 08.2023
Technical Expert
Apple
10.2021 - Current
Masters of Business Administration -
University At Albany, SUNY
Bachelor of Science - Business Administration And Management
University At Albany, SUNY
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