Sterling Peterson Kaliko
Las Vegas,NV
Summary
Dynamic and results-driven professional with a proven track record of success in fast-paced, growth-oriented environments. Recognized for strong work ethic, entrepreneurial mindset, and leadership with integrity and innovation. Offers diverse background in human resources, operations, and business development, leveraging exceptional relationship-building skills to establish strong connections with key stakeholders and drive positive organizational outcomes. Skilled at navigating complex business challenges, influencing executive decision-making, and fostering high-performing teams. Demonstrates equal effectiveness working independently or collaboratively to deliver strategic initiatives that align people, performance, purpose, and results.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Business Development Manager
AdvanStaff HR
09.2024 - Current
- Exceeded Q1 2025 sales quota by 439%, earning top-performer recognition across the organization, accomplished within just six months of stepping into the role.
- Consistently surpassed quarterly sales goals by leveraging a consultative sales methodology and delivering value-driven solutions tailored to client challenges.
- Designed and delivered compelling proposals and presentations, securing high-value clients and strengthening long-term business relationships.
- Conducted in-depth market research and competitor benchmarking to identify emerging trends and capitalize on new revenue opportunities.
- Partnered with cross-functional teams to align product and service offerings with evolving client demands and industry dynamics.
- Led targeted outreach and multi-channel campaigns, utilizing CRM platforms to drive engagement, monitor performance metrics, and refine sales strategies.
- Cultivated and maintained influential relationships with C-suite executives and key stakeholders to expand market presence and increase profitability.
HR Manager
ADVANSTAFF HR
05.2017 - 09.2024
- Oversaw onsite operations with a dedicated team of HR specialists, ensuring seamless service delivery and operational efficiency.
- In-depth expertise in Nevada employment law and employer compliance, with a strong focus on regulatory adherence.
- Led internal investigations to mitigate risk, ensure due process, and reduce potential legal exposure.
- Demonstrated advanced problem-solving skills, particularly in strategic HR, to resolve complex employee relations and compliance issues.
- Successfully managed and responded to EEOC claims, wage and hour disputes, and unemployment insurance matters.
- Spearheaded company-wide projects from inception through execution, including system implementations and compliance initiatives.
- Skilled in navigating difficult conversations with clients, aligning compliance needs with business goals while preserving trust and long-term relationships.
- Proven success in recruitment, employee onboarding, training, and long-term retention strategies.
- Comprehensive understanding of ADA, FMLA, and CFRA requirements and application in multi-state environments.
- Proficient in core HR technologies including ATS, LMS, HRIS, and performance management systems.
- Experienced in facilitating leadership and employee training sessions across all levels of staff.
- Developed and enforced standardized HR and operations SOPs to ensure consistency and compliance.
- Led and executed annual benefits open enrollment, coordinating with carriers, employees, and stakeholders.
- Conducted strategic presentations and system trainings for executive leadership, including board members, owners, and department heads.
- Recognized as a champion in HR compliance, benefits education, workplace safety, and employer regulations.
- Maintained strict compliance with I-9 documentation, onboarding protocols, and record retention policies.
- Successfully coordinated and executed company-wide events for both small teams and large audiences (250+ attendees).
- Managed complex employee relations matters, fostering a positive work environment and minimizing conflict escalation.
- Implemented performance management frameworks, delivering feedback, coaching, and development plans to support organizational growth.
Account Manager
PROSERVICE HAWAII
08.2016 - 05.2017
- Managed a client portfolio generating over $1.5 million in annual revenue, delivering high-touch service and retention strategies to maximize client satisfaction.
- Actively assessed and addressed client needs throughout the relationship lifecycle, ensuring timely resolutions and long-term value.
- Deep knowledge of employer-related taxes including FICA, FUTA, SUTA, TDI, and EPLI, providing clients with accurate guidance on payroll and compliance matters.
- Acted as a subject matter expert in healthcare benefits, open enrollment processes, and new client onboarding.
- Administered workers' compensation claims, advised on NCCI classification codes, and calculated labor burden costs to support client-specific financial planning.
- Spearheaded cross-functional campaigns by collaborating with internal departments, ensuring alignment and timely execution.
- Applied a proactive client service model to anticipate challenges, enhance communication, and strengthen business relationships.
Employer Specialist
BUSINESS EDGE LLC
01.2016 - 08.2016
- Successfully managed end-to-end execution of new client contracts, including rate negotiations, service agreement structuring, and onboarding processes.
- Led business development efforts by actively marketing services and networking through Hawaii-based platforms such as BNI (Business Network International), resulting in consistent client acquisition and revenue growth.
- Oversaw daily office operations, including vendor management, billing, scheduling, payroll processing, and administrative functions to ensure seamless internal workflow.
- Championed healthcare benefits negotiations, securing competitive health insurance rates and expanding provider options to improve client satisfaction and cost efficiency.
- Directed and facilitated multiple benefits open enrollment campaigns, coordinating with carriers and internal stakeholders to ensure timely and accurate enrollment.
- Served as a trusted advisor to small and mid-sized business clients, offering strategic HR, payroll, and compliance support tailored to Hawaii's employment laws and local business climate.
- Built long-term client relationships through consistent communication, problem-solving, and personalized service delivery, contributing to high client retention rates.
Multi Unit Manager
STARBUCKS COFFEE COMPANY
01.2007 - 01.2016
- Successfully grew district sales and profitability year over year by tailoring marketing, community engagement, and product strategies to Hawaii's unique market demands.
- Championed the Starbucks Experience across all locations, consistently achieving top-tier customer satisfaction and partner engagement scores within the Pacific Region.
- Recruited and developed high-performing leadership talent from within the islands, promoting career growth and reducing turnover by fostering a strong local culture and sense of belonging.
- Partnered with Native Hawaiian and local community organizations to host outreach events, fundraisers, and cultural initiatives, increasing brand visibility and local goodwill.
- Led several successful new store openings and remodels, ensuring compliance with both Starbucks' global standards and Hawaii-specific environmental and permitting requirements.
- Oversaw inventory management and supply chain coordination across the islands, minimizing disruptions and ensuring continuous operations despite geographic challenges.
- Developed district-level action plans based on financial performance, store audits, and customer feedback to drive continuous improvement and regional consistency.
- Recognized for operational excellence, cultural leadership, and achieving one of the top customer loyalty increases in the Hawaii market.
Education
High School Diploma -
James B Castle High School
Kaneohe, HI05.2008
Skills
- Strategic HR management
- Talent Acquisition
- Employee Development & Retention
- Organizational Development
- Performance Management & Succession Planning
- Employee Total Compensation & Benefits Strategy
- Employee Conflict Resolution & Investigations
- HR Expertise (FLSA, ADA, FMLA, EEOC, ACA, etc)
- Company HR Policy Development
- Multi-State Regulatory Compliance
- Executive Coaching & Leadership Development
- Risk Management Expertise
- OSHA Compliance
- Safety Programs Development
- Workers’ Compensation Admin
- Mergers / Acquisitions Experience
- HR Technology Proficiency (HRIS, ATS, LMS)
- Workforce Analytics, KPIs, Budgeting & ROI Analysis
- Employee Benefits Open Enrollment Initiative
- I-9 Compliance & Proper Document Retention
- Training Program Design & Facilitation
- Cross-Functional Team Collaboration
- Strategic Vendor Partnerships
- Account management
Certification
- NV Food Handlers Card
- Certificate Achieved– Introduction to Culinary Arts, Windward Community College
Community Involvement
- Community Leader: Coordinated and led volunteer teams of 50–500 participants for large-scale community events, including:
AIDS Walk
Susan G. Komen Race for the Cure
Relay for Life
Meals for Minds - D.E.C.A: Mentored high school students at James B. Castle High School through fostering leadership, business skills, and career development
Accomplishments
- HR Presenter – Entheos Audiology Cooperative Summit (Reno, NV): Delivered high-level HR strategies to leadership teams representing over 60 businesses.
- HR Speaker – Small Business Development Center (Las Vegas, NV): Trained business consultants on advanced HR compliance and best practices.
- Lead Presenter – SBDC HR Summit: Shared strategic HR insights and regulatory guidance with small business owners across Southern Nevada.
- HR Organizer & Representative – Small Business Expo of Las Vegas: Represented AdvanStaff HR in leading employer education initiatives and engaging the local business community.
- Internal Event Organizer – AdvanStaff HR (6 Years): Led the planning and execution of large-scale internal events and trainings for company employees, enhancing engagement, communication, and organizational culture.
Timeline
Business Development Manager
AdvanStaff HR
09.2024 - Current
HR Manager
ADVANSTAFF HR
05.2017 - 09.2024
Account Manager
PROSERVICE HAWAII
08.2016 - 05.2017
Employer Specialist
BUSINESS EDGE LLC
01.2016 - 08.2016
Multi Unit Manager
STARBUCKS COFFEE COMPANY
01.2007 - 01.2016
High School Diploma -
James B Castle High School
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