Sterling Rusling
Schwenksville,PA
Summary
Dynamic professional with a proven track record at Walmart, adept in planning and coordination, and effective communication. Excelled in enhancing trainee engagement and improving customer satisfaction ratings by implementing innovative training materials and management strategies. Skilled in fostering team collaboration and leveraging computer technology, consistently achieving and surpassing operational goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Trainer/Support Worker
Walmart
09.2021 - 01.2024
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Led cross-functional team to update training curricula, keeping pace with industry changes.
Manager of Operations
Scotty's Pizza
02.2007 - 09.2021
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
Crew Leader
Meyers Landscaping
04.2015 - 01.2018
- Ensured high-quality customer service, resolving issues promptly and maintaining satisfaction.
- Established positive relationships with customers and colleagues through high standards of customer service.
- Established clear communication channels within team, preventing misunderstandings and boosting efficiency.
- Led by example, demonstrating commitment and professionalism in all aspects of work, thereby elevating overall team performance.
- Provided expert guidance and support to crew members when faced with complex challenges or difficult decisions, fostering a solutions-oriented approach in the workplace.
Education
IT/Cybersecurity Certificate - IT/Cybersecurity
Cheggs Skills (formerly Thinkful)
Online05-2024
High School Diploma -
Boyertown Area Senior HIgh
120 Monroe St, Boyertown, PA 1951206-2006
Skills
- Planning and coordination
- Effective communication
- Reliability
- Training material development
- Group instruction
- Time management
- Problem-solving aptitude
- Attention to detail
- Management consultation
- Quality assurance
- Team collaboration
- Computer technology
Certification
Comptia A+ Core 1 completed, Finishing studies for Core 2 Completion.
Timeline
Trainer/Support Worker
Walmart
09.2021 - 01.2024
Crew Leader
Meyers Landscaping
04.2015 - 01.2018
Manager of Operations
Scotty's Pizza
02.2007 - 09.2021
IT/Cybersecurity Certificate - IT/Cybersecurity
Cheggs Skills (formerly Thinkful)
High School Diploma -
Boyertown Area Senior HIgh
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