Sterling Tisdale
Jacksonville,Florida
Summary
Compassionate Mental Health Professional with an understanding of empathy and proactive care. Over a
number years of experience in the field of behavioral analysis. Proficient in implementing specialized
programs and facilitating groups for individuals with intellectual, mental, emotional and developmental disabilities. Caring and
well-organized with outstanding interpersonal, communication and social skills.
Overview
13
13
years of professional experience
Work History
Recreation Activity Coordinator
City Of Jacksonville
01.2022 - Current
- Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
- Conducted clinical observations in classroom and during activities, noting emotional, and behavioral health.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Sought and obtained community opportunities for cultural and recreational participation and safely transported residents to and from locations.
- Coordinated special events like holiday parties or themed days that fostered a sense of community among participants.
- Optimized use of available spaces by carefully considering capacity limits and redesigning layouts as needed for various activities.
- Addressed participant concerns promptly while maintaining confidentiality as required.
- Cultivated a positive atmosphere by consistently demonstrating enthusiasm and dedication throughout all interactions with staff, volunteers, and participants.
- Conducted research and analysis of market trends to determine potential opportunities for growth.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Maintained and ordered supplies for activities.
- Evaluated program effectiveness through regular feedback sessions, making necessary adjustments to enhance future experiences.
Mentor/Mentoring Program Coordinator
KTHO Outreach services
Jacksonville,fl, FL
01.2019 - Current
- Proven ability to develop and implement creative solutions to complex problems.
- Paid attention to detail while completing assignments.
- Gained extensive knowledge in data entry, analysis and reporting.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
- Developed strong communication and organizational skills through working on group projects.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Medical Transport Driver
Wekiva Springs Hospital
01.2019 - 01.2023
- Streamlined documentation processes by diligently maintaining up-to-date logs of patient information, trip details, and vehicle maintenance records.
- Reduced stress for patients by offering emotional support during transport and ensuring they were comfortable throughout the journey.
- Accepted daily patient transport assignments and drove ambulance with medical personnel to patient location.
- Assisted in loading and unloading passengers safely using specialized equipment such as lifts and ramps when needed.
- Safely secured clientele in wheelchairs and on gurneys within van for successful, safe transportation.
- Enhanced patient comfort by providing compassionate care and maintaining a clean and orderly vehicle environment.
- Provided exceptional customer service to patients, their families, and healthcare professionals through clear communication and empathy.
- Collaborated effectively with fellow drivers to manage workload distribution during peak hours or periods of high demand for services.
Behavioral Health Technician
Wekiva Springs Hospital
01.2019 - 01.2022
- Performed client intake procedures according to internal standards for new admissions.
- Developed individualized treatment plans for patients in collaboration with mental health professionals.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
Targeted Case Manage*-
Right Path Behavioral Services
09.2019 - 09.2021
- Collaborated with community partners to expand available services and resources for clients, fostering stronger support networks.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Improved service delivery for clients through regular communication with multidisciplinary teams.
- Developed custom strength-based services plan for each participant to meet individual therapy needs and personal strengths.
- Established rapport with diverse client populations by demonstrating empathy and cultural competency in all interactions.
- Updated electronic health records with accurate patient information on participant visits.
- Networked within local community to build professional relationships with healthcare providers, outreach program leaders and government officials.
- Liaised with social worker to expedite financial assistance not covered by insurance.
- Developed strong working relationships with colleagues from various disciplines to facilitate seamless coordination of care for shared clients.
Aircraft Receving and Shipping Clerk
Flightstar Aircraft Services
09.2011 - 09.2019
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Participated in regular safety training sessions, maintaining a secure working environment for all team members.
- Collaborated with internal departments to verify customer satisfaction and order accuracy.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Analyzed data to prepare reports and identify process improvements.
- Partnered with representatives from different carriers to arrange materials shipments.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Reviewed order data to verify transactions and shipping dates.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Streamlined communication between departments, facilitating smooth coordination of shipments and deliveries.
- Assisted in training new employees on company shipping policies and procedures, promoting consistent quality across the team.
- Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
Correctional Officer
State Of Florida Department Of Corrections
01.2011 - 01.2012
- Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
- Identified needed updates to correctional plans and assigned inmates to appropriate housing.
- Restrained juvenile inmates when disturbances required physical intervention.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Provided assistance and guidance to inmates regarding daily activities.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Interviewed inmates to obtain information and evidence.
Education
Bachelor of Arts - Criminal Justice
Edward Waters College
Jacksonville, FL06.2002
Associate of Arts -
Florida State College At Jacksonville
Jacksonville, FL06.1999
Baker County Senior High School
Glen Saint Mary, FL06.1995
Timeline
Recreation Activity Coordinator
City Of Jacksonville
01.2022 - Current
Targeted Case Manage*-
Right Path Behavioral Services
09.2019 - 09.2021
Mentor/Mentoring Program Coordinator
KTHO Outreach services
01.2019 - Current
Medical Transport Driver
Wekiva Springs Hospital
01.2019 - 01.2023
Behavioral Health Technician
Wekiva Springs Hospital
01.2019 - 01.2022
Aircraft Receving and Shipping Clerk
Flightstar Aircraft Services
09.2011 - 09.2019
Correctional Officer
State Of Florida Department Of Corrections
01.2011 - 01.2012
Bachelor of Arts - Criminal Justice
Edward Waters College
Associate of Arts -
Florida State College At Jacksonville
Baker County Senior High School