Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sterling C. Whitlock

Tyler,Texas

Summary

TO OBTAIN A CHALLANGING AND REWARDING POSITION WITH A SUCCESSFUL COMPANY, WHICH ACKNOWLEDGES THE EXPERIENCE THAT I HAVE GAINED FROM MY YEARS WORKING IN DIFFERENT COMPACITIES.

Overview

11
11
years of professional experience

Work History

TEAM LEAD / CERTIFIED HEALTHCARE ACCESS ASSOCIATE

UT HEALTH NORTH CAMPUS
, Texas
03.2021 - 09.2024
  • Patient Access / Team Lead over 4
  • Proficient in EPIC software
  • Proficient in EPIC scheduling for Physicians
  • Proficient in INSURANCE verification
  • Opened clinic and closed clinic / 7:30am until last patient had left
  • Collected Copays and closed and balanced at the end of day
  • Part of New Resident Panel
  • Hospital Admits
  • HIPPA compliant
  • Maintained office flow and structure when manager was out
  • Scheduled test
  • Maintained Referrals for new Weight Management Patients for 2 Physicians
  • Called patients to schedule, reschedule, or remind of appointments.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Medical Assistant

Tyler Internal Medicine Associates
Hayden, Texas
02.2017 - 09.2019
  • Take Vital signs and room patient
  • Answer phone messages and return calls
  • Give injections (testosterone, B12, Flu etc.)
  • Call patients with results
  • Put in orders for test
  • Call and schedule tests for patients
  • Schedule follow up appointments
  • Assist Dr and NP in minor procedures
  • EScribe
  • Pre-Authorization
  • Pre-Certifications
  • Insurance verification
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Performed medical records management, including filing, organizing and scanning documents.

City Clerk / Police Department Clerk

City of Winona and Police Department
Winona, Texas
09.2014 - 08.2017
  • Updated documents such as municipal codes and city charters.
  • Supported election processes by managing voter registration records and coordinating polling locations, contributing to an organized voting experience for residents.
  • Coordinated with various city departments to compile and submit necessary reports, contributing to effective governance.
  • Coordinated city council meetings, ensuring smooth proceedings and effective decision-making processes.

Office Assistant / Dispatcher

Audas Enterprise LLC
, Texas
09.2013 - 07.2014
  • Answer multi phone lines
  • Take payments for Citations, tickets, water, and gas bills
  • Filing
  • Maintain monthly report
  • Enter payments and balance books at the end of each day
  • Quickbooks
  • Accounts Payable.
  • Directed dispatching, routing, and tracking of 6 fleet vehicle
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Supported executive staff with well-prepared reports, presentations, and meeting materials.
  • Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
  • Supported onboarding process for new hires, enhancing their integration into team with comprehensive orientation sessions.

Education

Medical Assistant - Medical Assistant

ATI Technical Institute
Dallas, TX
11.1999

Certified Healthcare Access Associate - Patient Access

National Associations Healthcare Access Management
Tyler, TX
06.2021

Skills

  • Hardware and Software
  • Dell, IBM, HP, Compaq
  • Microsoft Word, Excel, Access, Outlook, Power Point, Lotus 1-2-3, Windows 98-2000, Windows XP Professional/ Home, Windows Vista and 7, EPIC software
  • Customer focus
  • Attention to detail
  • Workplace safety
  • Teamwork and collaboration
  • Team supervision
  • Leading team meetings
  • Overseeing daily activities

Timeline

TEAM LEAD / CERTIFIED HEALTHCARE ACCESS ASSOCIATE

UT HEALTH NORTH CAMPUS
03.2021 - 09.2024

Medical Assistant

Tyler Internal Medicine Associates
02.2017 - 09.2019

City Clerk / Police Department Clerk

City of Winona and Police Department
09.2014 - 08.2017

Office Assistant / Dispatcher

Audas Enterprise LLC
09.2013 - 07.2014

Certified Healthcare Access Associate - Patient Access

National Associations Healthcare Access Management

Medical Assistant - Medical Assistant

ATI Technical Institute

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Sterling C. Whitlock