Summary
Overview
Work History
Education
Skills
Timeline
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Sterlynn Pulido

Pompano Beach,FL

Summary

Accomplished VIP Key Account Manager at Unique Wholesale, adept in client relationship building and data-driven decision-making. Excelled in fostering business growth by leveraging cross-functional collaboration and CRM software proficiency, achieving significant account retention and expansion. Demonstrated expertise in developing customized solutions, resulting in surpassing client expectations and identifying lucrative market opportunities.

Overview

14
14
years of professional experience

Work History

VIP Key Account Manager

Unique Wholesale
07.2022 - Current
  • Built and maintained strong client relationships to drive business growth.
  • Strengthened client relationships through regular communication and effective problemsolving.
  • Created sales forecasts to target daily, monthly and yearly objectives.
  • Delivered exceptional customer service by resolving client concerns quickly and efficiently.
  • Analyzed sales and customer data to identify trends and opportunities for increased profitability.
  • Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
  • Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
  • Developed and delivered presentations to key customers to position products and services.
  • Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
  • Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
  • Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.

Customer Success Manager

Rocket Matter
02.2017 - 06.2021
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Established strong relationships with key customers, resulting in increased customer loyalty.
  • Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
  • Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
  • Coordinated with internal teams to provide prompt support and address client needs efficiently.
  • Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
  • Delivered exceptional user experiences by consistently exceeding customer expectations in problem-solving efforts.
  • Spearheaded cross-functional initiatives that resolved complex issues and ensured timely resolution for clients.
  • Established system for tracking and measuring customer health scores, enabling proactive engagement with at-risk accounts.

Server

Ruth’s Chris Steakhouse
05.2015 - 03.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Customer Service Representative

Hendrick Honda
01.2011 - 02.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Associate Of Business Administration - Business Administration

Palm Beach State College
Lake Worth, FL
06.2013

Skills

  • Client Relationship Building
  • Business Development
  • Key Account Management
  • Data-driven decision-making
  • Cross-Functional Collaboration
  • Account Management
  • Customer rapport
  • Account development
  • Account Retention
  • CRM software proficiency

Timeline

VIP Key Account Manager

Unique Wholesale
07.2022 - Current

Customer Success Manager

Rocket Matter
02.2017 - 06.2021

Server

Ruth’s Chris Steakhouse
05.2015 - 03.2021

Customer Service Representative

Hendrick Honda
01.2011 - 02.2017

Associate Of Business Administration - Business Administration

Palm Beach State College

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Sterlynn Pulido