Sterlynn White
Charlotte,NC
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
10
10
years of professional experience
Work History
Front Desk/Medical Records
PHD Laboratory
Charlotte, NC
02.2024 - Current
- Greeted patients upon arrival and verified necessary paperwork was completed accurately.
- Provided administrative support to medical staff, including scheduling appointments and managing patient records.
- Assisted in the front office with filing, faxing, photocopying and other clerical duties.
- Responded to patient inquiries regarding insurance coverage and billing matters.
Office Assistant
Around The Clock Healthcare
Charlotte, NC
10.2023 - 01.2024
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
HIMS Medical Records
Centerwell
Charlotte, NC
09.2022 - 10.2023
- Scheduled patient appointments for medical records requests.
- Reviewed and processed electronic health record requests from insurance companies, attorneys and other third-party entities.
- Maintained accurate medical records in accordance with HIPAA regulations.
- Verified patient demographic information to ensure accuracy of data entry into system.
Revenue Cycle Customer Service Representative
Mecklenburg EMS Agency
Charlotte, NC
07.2014 - 05.2022
- Answered customer inquiries and provided accurate information regarding services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Collected confidential medical information.
- Organized, scanned, and filed patient documents into electronic health records system.
- Reviewed incoming mail for accuracy and completeness of patient information.
- Verified insurance coverage to ensure proper filing of claims.
- Reviewed patient medical records for accuracy, completeness and compliance with coding regulations.
- Verified accuracy of procedure codes to ensure proper reimbursement levels.
- Researched discrepancies between documentation and billing information in order to resolve any issues prior to submission.
- Researched customer accounts for any discrepancies or outstanding payments.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Interviewed customers to obtain financial information, payment history and other relevant details.
Education
Some College (No Degree) - Medical Billing
Greenville Techical Community College
Greenville, SCSome College (No Degree) - General Courses
Johnson C. Smith University
Charlotte,NCSkills
- Medical Billing
- HIPAA Compliance
- Patient Scheduling
- Medical Coding
- Epic, Tritech, Ecw, RescueNet
Timeline
Front Desk/Medical Records
PHD Laboratory
02.2024 - Current
Office Assistant
Around The Clock Healthcare
10.2023 - 01.2024
HIMS Medical Records
Centerwell
09.2022 - 10.2023
Revenue Cycle Customer Service Representative
Mecklenburg EMS Agency
07.2014 - 05.2022
Some College (No Degree) - Medical Billing
Greenville Techical Community College
Some College (No Degree) - General Courses
Johnson C. Smith University
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