Sterrick Lind
Manassas,VA
Summary
Experienced Information Technology Manager well-versed in infrastructure, security planning, and daily operations management. Forward-thinking and strategic leader with 18 years of experience in IT technology. Recognized for cost-effective system improvements, operational streamlining, and positive leadership style.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Manager AV and Desktop Support Engineering
ATPCO
11.2018 - Current
- Oversee IT operations and IT staff of 20 Team members.
- Manage budget of $250,000 for Desktop equipment.
- Manage and configure Windows 10,11 endpoint devices using Microsoft Intune Mobile Device Management (MDM.)
- Configure OneDrive for backup storage of users corporate data.
- Manage and configure Microsoft Security Center and Windows Defender to maintain compliance for all endpoint devices.
- Configure Apple devices such as Mac OS and iOS mobile devices with Jamf.
- Manage and configure (DaaS) AWS virtural Workspace.
- Configure and manage (DaaS) Windows 365 Cloud PC in Azure.
- Manage and assign (SaaS) Microsoft office 0365 license and applications.
- A/V support managing and configuring Zoom, Microsoft Teams, and RingCentral communication platforms.
- Manage service tickets in ServiceNow, Remedy and Zendesk ticketing system.
- Configured hardware, devices and software to set up work stations for employees.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system.
Independent Insurance Agent
Equis Financial Group
11.2020 - 02.2024
- Secured new clients through effective networking, relationship building, and referral generation.
- Educated clients on the importance of life insurance, leading to informed decision-making and increased policy sales.
- Provided comprehensive support during claims processes, ensuring prompt resolution for grieving families in need.
- Delivered accurate quotes quickly using sophisticated software tools, streamlining the proposal process for potential clients.
- Provided coverage option information to assist clients in protecting assets.
System Administrator Specialist
U.S, State
05.2008 - 11.2018
- Project Lead, training junior officers to help resolve complex IT problems such as server configurations, setting Group Policy Object (GPO), solving DNS, DHCP issues.
- Supporting different phone systems PBX, VoIP applications, and video conferencing equipment.
- Managed VMware ESX/ESXi, vCenter, and configuring/deploying VDI client machines. • Worked with networking monitoring tools such as OpenNMS, Solarwinds, and Splunk. • Managed installation and upgrade of Microsoft, VMware, Active Directory, LDAP, and ADFS (Active Directory Federated Service)..
- Experience analyzing and identifying IT problems using motioning systems such as Splunk, and Solar Wind. Utilized Structured Problem Solving (SPS) techniques to, Identify problems, generate solutions, making action plans to help prevent recurrences.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Configured Harris PRC-117/G, PRC-152/A voice, and data radios.
- Configured Harris 7800 wide-band VHF/HF voice and data radios.
- Configured Motorola UHF/VHF/HF -5000 mod 1,2 and APS 6000, 7000, 8000.
Education
Master's degree - Information Systems
University of Phoenix-Online
Phoenix, AZ10.2021
Bachelor of Science - Information Technology
University of Phoenix
Phoenix, AZ05.2019
Skills
- Agile framework
- Training and Development
- Security planning
- Project lifecycle management
- Infrastructure development
- Help Desk Support
- Customer Service Support
- Automation scripting
- PowerShell scripting
Certification
- CompTIA Network+
- CompTIA Security+
- CompTIA A+
- Data Analytics
- VA- Life Insurance Producer
- Texas All Lines Adjuster
- Proficient in Xactimate Sketch(Interior and Exterior estimating)
Timeline
Independent Insurance Agent
Equis Financial Group
11.2020 - 02.2024
Manager AV and Desktop Support Engineering
ATPCO
11.2018 - Current
System Administrator Specialist
U.S, State
05.2008 - 11.2018
Master's degree - Information Systems
University of Phoenix-Online
Bachelor of Science - Information Technology
University of Phoenix
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