Successful Senior Process Improvement Manager over 5 years at driving critical organizational change through research, optimization and systems development. Hands on conferences with employees and management to address problems by establishing improved procedures. Adeptly navigates internal control restrictions and calls-to-action to reduce negative impact on business operations. Contributes to streamlined processes and maximized resource utilization.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Process Improvement Analyst
Southern Glazer's Wine and Spirits
TAMPA, FL
11.2020 - Current
Identified and analyzed process improvement opportunities to drive efficiencies in business operations.
Assigned tasks to associates to fit skill levels and maximize team performance.
Coached, mentored and trained team members in order to improve their job performance.
Collaborated with cross-functional team to define features and build powerful and easy-to-use employee utilized workflow tools.
Worked closely with functional teams during UAT phase to ensure that all test cases are covered properly.
Performed performance tuning activities on existing queries to improve query response time.
Provided training sessions for end-users on how to use new technologies efficiently.
Leveraged expertise in user preferences and accessibility requirements to establish design specifications and optimize approaches.
Wrote SQL queries using programs such as SQL Management Studio.