Adobe Creative Suite
Stetson Hughes
Account Manager
Garden Grove,CA
Summary
Results-oriented National Account Manager effective at expanding territories and building retention. Highly organized with excellent communication and planning abilities. Offering 5+ years of experience in fast-paced sales environments.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
National Account Manager
LoanMe
Anaheim, CA
11.2021 - 06.2022
- Identified profitable business leads and built pipeline of prospective customers.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Increased market penetration by growing brand awareness.
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Resolved complex problems to positively impact sales and business direction.
- Complied with policies and quality standards to maintain consistency in quality of services.
- Brought lapsed accounts back to active status and providing additional revenue.
- Efficiently resolved sales, service and account issues to maximize customer satisfaction.
- Supervised and trained new hires on best practices and proper protocols; updated training materials and sales collateral and decreased process gaps.
- Improved profit opportunities by cultivating expansion of existing customer base and generating new accounts.
- Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Mortgage Loan Originator
AdvantageFirst Lending
Rancho Santa Margarita, CA
03.2021 - 11.2021
- Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
- Collaborated with sales agents, financial planners and accountants to attract clients and enhance beneficial partnerships.
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated to match current standards.
- Collected information from banks, institutions and employers to assess applicant eligibility.
- Interviewed applicants to assess loan requirements before suggesting offers.
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Prepared documents for customers, submitting and overseeing through each step of closing process.
- Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
- Explained different types of loans pertaining to client situations.
- Proactively identified solutions for customers experiencing credit issues.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Explained very technical financial information to applicants in easy to understand language.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Internet Sales Manager
Harbor Chevrolet
Long Beach, CA
07.2019 - 03.2020
- Exceeded targets by building, directing and motivating high-performing sales team.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Increased sales and customer satisfaction through personalized servicing.
- Trained sales staff on company procedures and salesmanship.
- Provided superior and individualized customer service.
- Responded to internet inquiries and phone calls in timely matter.
- Effectively located merchandise across various stores to address customer needs.
- Negotiate terms of purchase with customers.
- Demonstrate products to customers.
Internet Sales Manager
Norm Reeves Honda
Huntington Beach, CA
09.2018 - 07.2019
- Exceeded targets by building, directing and motivating high-performing sales team.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Increased sales and customer satisfaction through personalized servicing.
- Trained sales staff on company procedures and salesmanship.
- Provided superior and individualized customer service.
- Responded to internet inquiries and phone calls in timely matter.
- Effectively located merchandise across various stores to address customer needs.
- Negotiate terms of purchase with customers.
- Demonstrate products to customers.
Global Inside Sales Representative
Bridge Tronic Global
Newport Beach, CA
01.2018 - 09.2018
- Completed daily outbound calls, up to 6 hours per day.
- Presented professional image consistent with company's brand values.
- Built relationships with customers and community to promote long term business growth.
- Built diverse and consistent sales portfolio.
- Negotiated prices, terms of sales and service agreements.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Achieved or exceeded company-defined sales quotas.
- Developed, maintained and utilized diverse client base.
- Worked independently with minimal supervision.
- Prepared and deliver customer sales quotes.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Quoted prices, credit terms and other bid specifications.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Loyalty Rewards Account Manager
Ethos Group
Irving, TX
06.2012 - 07.2017
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Capitalized on emerging trends to reap benefits during growth stages.
- Developed pipeline to monitor sales progress and boost company revenue.
- Developed innovative and creative sales pitches to expand prospect understanding of company.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
- Researched emerging industry trends, applications and concepts to enhance products and services.
- Listened attentively to client feedback to create stronger relations and shape business.
- Liaised with external customers and internal departments to provide and gather information enabling customer requirements to be met.
- Educated clients on new products or services to increase customer engagement with brand.
- Trained, coached, and mentored accounts on loyalty rewards program
- Spearhead development of marketing materials for accounts.
Certified Pharmacy Technician
Kroger Pharmacy
Lewisville, TX
01.2007 - 06.2012
- Stocked, labeled and inventoried medication to keep accurate records.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Maintained proper drug storage procedures, registries and records for controlled drugs.
- Restocked automated medication dispensing equipment.
- Communicated directly with doctors offices via telephone, fax and email.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Education
Bachelor of Arts - Radio, Television, And Film
University of North Texas
Denton, TX 09.2009 - 12.2013
Skills
Business growth and retention
undefinedSoftware
Microsoft Office
G-Suite
Salesforce
Hubspot
OBS Studio
Facebook Ads
Shopify
Wordpress
Social Media Platforms
Timeline
National Account Manager
LoanMe
11.2021 - 06.2022
Mortgage Loan Originator
AdvantageFirst Lending
03.2021 - 11.2021
Internet Sales Manager
Harbor Chevrolet
07.2019 - 03.2020
Internet Sales Manager
Norm Reeves Honda
09.2018 - 07.2019
Global Inside Sales Representative
Bridge Tronic Global
01.2018 - 09.2018
Loyalty Rewards Account Manager
Ethos Group
06.2012 - 07.2017
Bachelor of Arts - Radio, Television, And Film
University of North Texas
09.2009 - 12.2013
Certified Pharmacy Technician
Kroger Pharmacy
01.2007 - 06.2012
Volunteer Work
I volunteer every few years for a medical mission trip to Kenya. I assisted the medical staff, organized the clinic, and documented the clinics through photos and videos.
Volunteer Work
I volunteer every few years for a medical mission trip to Kenya. I assisted the medical staff, organized the clinic, and documented the clinics through photos and videos.
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