Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stevalecia N. Gurdon

Shelton,CT

Summary

Dedicated and detail-orientated professional with 9+ years in customer service, financial transactions and medical assistance experience. Excellent at resolving complex financial discrepancies, managing patient/ inventory accounts and ensuring policies and procedures are followed. I am committed to analyzing/ resolving problems/, providing exceptional customer service, and being a team player.

Overview

9
9
years of professional experience

Work History

Supervisor

CVS Pharmacy
Shelton, CT
01.2024 - 10.2024
  • Collaborated with store management and team members to ensure seamless store operations and provide high-quality customer service.
  • Provided leadership and direction to all departments and team members as acting manager on 2nd shift.
  • Facilitate Medicaid, Medicare, and OTC transactions; foster a positive and compliant customer experience.
  • Established operational efficiencies and productivity standards within the store to increase profit opportunities.
  • Verify vendor deliveries and manage inventory control processes, aligning with industry standards and regulations.
  • Managed a group of union represented employees in the Pharmacy department.

Supervisor

UNIQLO USA
Flushing, NY
08.2015 - 07.2021
  • Cultivated a motivating environment for sales associates, focusing on professional development and performance improvement.
  • Executed effective hiring practices, including interviewing and staffing decisions.
  • Managed inventory through strategic product research and market trend analysis, optimizing stock levels and meeting buyer expectations.
  • Oversaw marketing, sales operations, and daily business functions, driving revenue growth and operational efficiency.
  • Enhanced profitability by implementing sales training programs and addressing areas of profit loss.
  • Analyzed sales data, buying reports, and consumer purchasing trends to inform pricing strategies and inventory management.

Medical Assistant

Rochdale OBGYN
Jamaica, NY
03.2018 - 02.2019
  • Company Overview: Dr. Orin Pearce
  • Recorded and monitored vital signs, including weight and blood pressure, for an average of 20 patients per day.
  • Collected and processed blood specimens following established protocols, maintaining accuracy and compliance.
  • Assisted physicians with medical procedures and examinations, including pap smears, colposcopy, and IUD implantation/removal.
  • Performed a range of administrative tasks, such as answering phone calls, scheduling appointments, verifying insurance, and managing patient records.
  • Dr. Orin Pearce

Education

Bachelor of Science - Biology

YORK COLLEGE
Jamaica, NY

Associates Degree - Biology

LAGUARDIA COMMUNITY COLLEGE
Long Island City, NY

Medical Assistant certificate -

ALLEN SCHOOL OF HEALTH SCIENCES
Jamaica, NY

Skills

  • Patient Account Management
  • Customer Service
  • Inventory Management
  • Financial Transactions
  • Data Analysis
  • Medical Assistance
  • Operations management

Timeline

Supervisor

CVS Pharmacy
01.2024 - 10.2024

Medical Assistant

Rochdale OBGYN
03.2018 - 02.2019

Supervisor

UNIQLO USA
08.2015 - 07.2021

Bachelor of Science - Biology

YORK COLLEGE

Associates Degree - Biology

LAGUARDIA COMMUNITY COLLEGE

Medical Assistant certificate -

ALLEN SCHOOL OF HEALTH SCIENCES

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