Summary
Overview
Work History
Education
Skills
Timeline
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STEVAN CLIFT

Hickory Creek,TX

Summary

Proven leader with a track record of exceeding sales targets and enhancing customer satisfaction at WESCO. Skilled in branch operations management and client relationship building, I excel in strategic planning and team development. Demonstrated ability to improve efficiency and drive revenue growth through innovative sales strategies and meticulous attention to detail. Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Enterprising Branch Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

25
25
years of professional experience

Work History

Branch Manager

WESCO
01.2004 - 04.2023
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Reduced employee turnover by fostering positive work environment and offering competitive compensation packages.

Sales Associate

Tri-Ed Distribution Inc.
07.2001 - 01.2004
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Used in-store system to locate inventory and place special orders for customers.

Sales Associate

ADI Global Distribution
01.1998 - 06.2001
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Solved customer challenges by offering relevant products and services.
  • Minimized wait times for customers during peak hours, maintaining high level of customer satisfaction.
  • Recommended complementary purchases to customers, increasing revenue.

Education

High School Diploma -

Enid High School
Enid, OK

Skills

  • Branch Operations Management
  • Customer Service
  • Customer Relationships
  • Excellent time management skills
  • Attention to Detail
  • Excellent work ethic
  • Client Relationship Management
  • Sales management
  • Sales professional
  • Interviewing and Hiring
  • Account Review
  • Goals and performance
  • Performance Reviews
  • Shift Scheduling

Willing to Learn

Timeline

Branch Manager

WESCO
01.2004 - 04.2023

Sales Associate

Tri-Ed Distribution Inc.
07.2001 - 01.2004

Sales Associate

ADI Global Distribution
01.1998 - 06.2001

High School Diploma -

Enid High School

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