Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stevan Collins

Boise ,ID

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

19
19
years of professional experience

Work History

Store Operations Assistant

Albertsons Grocery Store
Boise, ID
06.2019 - Current
  • Provided leadership, coaching, and development to staff members to ensure customer service standards were met.
  • Monitored sales performance on a daily basis and generated reports for management review.
  • Resolved conflicts among team members through open communication and problem solving techniques.
  • Assisted customers with inquiries about products or services offered by the store.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Maintained effective communication with all departments within the store to coordinate operations.
  • Reviewed employee performance evaluations and provided feedback as necessary.
  • Investigated customer complaints regarding product quality or service issues and took corrective action as needed.
  • Managed daily banking activities including deposits and cash handling procedures.

Customer Service Manager

Walmart Inc.
Boise, ID
06.2015 - 06.2019
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Created reports on customer feedback, complaints, and suggestions for management review.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Evaluated and authenticated returns, exchanges and voids.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Facility Maintenance and Restoration Tech

Varsity Cleaning
Boise, ID
05.2015 - 11.2016
  • Cleaned windows and glass surfaces using appropriate cleaners and equipment.
  • Ensured all safety regulations were followed while operating janitorial equipment.
  • Removed trash from office spaces, break rooms, public areas, restrooms and other designated areas.
  • Stripped, waxed and buffed hard surface floors using appropriate machines and chemicals.
  • Cleansed light fixtures on a regular basis to maintain optimal lighting levels in work areas.
  • Assisted with general repairs around the facility when needed.
  • Cleaned upholstery furniture using vacuum cleaner or steam machine.
  • Operated floor scrubber machines to clean carpets in large areas like lobbies or hallways.
  • Reported any damages or issues encountered while performing duties to supervisor immediately.
  • Kept building interiors appealing with routine deep cleaning of high-traffic areas.
  • Moved equipment and furniture to thoroughly clean space.
  • Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
  • Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.

I.T Field Services Manager

Scentsy Inc
Meridian, ID
09.2008 - 10.2014
  • Developed and implemented field service policies and procedures.
  • Organized, directed, supervised and evaluated the work of assigned personnel.
  • Coordinated with vendors to provide timely repair services to customers.
  • Coordinated installation and technical support of I.T equipment.
  • Managed team of 24 service technicians in installation projects.
  • Established staff schedules and assignments based on needs and equipment availability.
  • Delegated work to staff, setting priorities and goals.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Assigned work and monitored performance of project personnel.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Reviewed completed work to verify consistency, quality and conformance.

Business Sales Assistant Manager

CompUSA
Boise, ID
05.2005 - 06.2008
  • Scheduled meetings between clients and sales personnel as needed.
  • Analyzed customer feedback data to determine areas for improvement in product offerings or service delivery.
  • Managed customer database systems to ensure accuracy of contact information and order history details.
  • Conducted research on potential new customers, prospects, partners, vendors. to build relationships with them.
  • Prepared reports on monthly sales performance against established goals and objectives.
  • Assisted in the development of pricing strategies for various products and services offered by the company.
  • Participated in trade shows and other events as a representative of the company's brand identity.
  • Provided administrative support for sales representatives when needed.
  • Actively sought out new leads through networking efforts within industry circles.
  • Exceeded sales objectives, delivered outstanding and comprehensive service to clients throughout sales process, understood client objectives and created proposals to achieve goals.

Network Admin Assistant

Micron Internet Services
Boise, ID

Education

High School Diploma -

Boise Barber College
Phoenix, AZ
06-1990

Some College (No Degree) - History

College of Western Idaho
Nampa Idaho

Skills

  • Schedule and calendar management
  • Time Management
  • Operations Support
  • Product and service understanding
  • Positive and professional
  • Schedule Coordination
  • Workload Management
  • Meeting Scheduling
  • Computer Skills
  • Product and service knowledge

Timeline

Store Operations Assistant

Albertsons Grocery Store
06.2019 - Current

Customer Service Manager

Walmart Inc.
06.2015 - 06.2019

Facility Maintenance and Restoration Tech

Varsity Cleaning
05.2015 - 11.2016

I.T Field Services Manager

Scentsy Inc
09.2008 - 10.2014

Business Sales Assistant Manager

CompUSA
05.2005 - 06.2008

Network Admin Assistant

Micron Internet Services

High School Diploma -

Boise Barber College

Some College (No Degree) - History

College of Western Idaho

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Stevan Collins